American TV - Poor Service

It took a week for service to look at my dishwasher. The service man ordered a part from Asko. One week later he came to install the part only to find out he did not have the correct part. I asked to have the part expedited and was told "we can't do that, we need to go through normal channels", He said parts would take 5 days. We had to call and pleed to get another appointment set up. 8 working days later the service person did not show up as scheduled and no message was left informing us of this. When we called, customer service was rude and short with us. We were told that the part did not come in and it would be another week. Again the part could not be expedited. American must be too busy to provide good customer service when they drop the ball. I will not visit their store again or call them for service.