Best Buy Warranty on Plasma TV

It has taken over two monts of no return calls broken appointments and just the worst customer service I have ever experienced in my life.

I called Best Buy to have my 50" Samsung serviced due to panel failure. They person on the phone made an appointment for me. I took off work and the repairman did not show and also did not return calls. I called Best Buy back and they said someone would call in 48hrs, again no return call. I would tell everyone who reads this to not shop at Best Buy they don't care after the sale is made. It is the only conclusion I can make after such a sever lack follow up.