Budget Van Lines

Budget Van Lines contracted my move from Carrollton, GA to Kenmore, NY to Super Van Man (address unknown). My possessions were picked up on 15 July 2008 and delivered on 20 July 2008. The part of the move in Georgia went well. The movers packed my possessions carefully. However, the movers apparently continued to Florida to pick up another household, where they proceeded to remove my possessions, load the other possessions, and then reload mine. When the moving van arrived in Kenmore (at 9:30pm, a day late), the movers could not even open the door of the moving van because my boxes were tumbling out. Several boxes were upside down, spilling their contents. Every single piece of furniture was damaged in some way, and none was wrapped in moving blankets. There are at least 5 boxes missing, including two boxes filled with CDs and DVDs and one filled with irreplaceable scientific manuscripts.

I tried unsuccessfully to contact Budget Van Lines and Super Van Man by phone. I spoke to someone at Super Van Man on 15 August, but he hung up on me after I explained my complaint. I was only ever able to leave messages with three different individuals(on 13, 15, 19, and 20 Aug) at Budget. One individual returned one of my messages (but called my parents instead of me) on 20 Aug to say that the dispatcher is contacting Super Van Man. Other phone calls to two individuals at Budget on 3 and 5 Sept since then went unreturned.

Do not use Budget Van Lines as your moving broker. They were the cheapest estimate for my move, but the items that were lost by Super Van Man totalled more than $2000. Not worth the savings. I would also be complaining about Super Van Man, but I was never able to get their address from Budget Van Lines (considering they never returned my phone calls).