breakdown of new washing machine for more than 2 months

i bought a washing machine

model no:- WA85TPLEC/XTL from

Discount zone

b-35 motinagar

new delhi against bill no 377 dated 12/8/2008

the machine stopped working on 17/9/08

a complaint was lodges with samsung company on 18/9/08 and the complaint

number was 8408261791 the engineer paid the visit on 20/9/08 and told us

that the main i.c of the washing machine was not working as it was not

available with him he will bring it and replace it in a day or two since

there was no response we gave a follow up call on 29/9/08 and we were told

the part is not available and will be coming to them from main head office

in a day or two inspite of which there was no action meanwhile several

communication were held with mr jitender and mr joshi owner of samsung

service centre nit faridabad the next communication with samsung service

centre was done on 18/10/2008 and 22/10/2008 and finally i was told that

as the part is not available the old machine will be replaced with anew

washing machine and bills photo of my washing machine was taken on 30th

october 2008 and was told that the whole process will take 3-4 days so the

next follow up was done on 10/11/2008 an 18/11/2008 and finally on 24th

that it will take still more time and now the machine will be repaired as

they will getting the part in 4-5 days ad still no action has been done

till date