Heating Pad company, KAZ "SoftHeat"

I purchased a heating pad...controls didn't work, some sort of 'short' in it. Took it back...second one, same thing...third one, SAME THING, fourth one, last one went in the trash!! All of them within a 5 month period. Contacted them by e-mail. They didn't want to do anything about it (of course) by saying I probably "misused" the product...How can a person do that when it doesn't work from day one? Then, they wanted me to send a twenty dollar item to them AT MY EXPENSE for a DEFECTIVE ITEM!! No way...Now I see the wrappers in the stores have the same box, same pictures, but there is a tiny little starburst that says, "NEW"...well, Obviously they knew of the problem and did nothing about it like a recall or anything along those lines. Their product is crap...don't waste your money! My experience, my opinion.

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I bought a Kaz heating pad "Softheat" with automatic shut-off for my son who was paralyzed in an accident. It did not shut off, and burned a large hole on the inside of his leg. He had surgery this past Thursday to repair the burn that would not heal.

Since he has no feeling in his legs I felt it was safe to buy one with the automatic shut off feature.

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To Jo Anne L.: What I have stated here is all there is...my issues were the controls that didn't work on any of the ones that I purchased. They would NOT give me a refund after five defective ones. They have VERY poor customer service. In fact, it's actually non-existent! I bought a Sunbeam and am happy with it...it has worked very well. For me, the "you get what you pay for" was true. A few dollars more was well worth it in this instance.

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Mine lasted over two years. Last week, even on low it seemed too hot so I turned it off. Upon closer examination the next day, it had burned through the plastic and made brown burn marks on the cloth cover. I can't say I didn't get enough use out of it, but the safety issue is my concern. I see the same one on the shelf at local stores but am hesitant to purchase a new one.