DELL XPS M1530

i HAVE CALLED DELL TO RETURN MY LAPTOP THAT HAS NOT BEEN WORKING SINCE THE DAY I RECIEVED IT. EVERYTIMR I TURN IT ON IT SAYS THAT IT DOES NOT SEE THE BATTERY ,OR IT IS THE WRONG BATTERY AND THAT I SHOULD HIT F1. EVERYTIME I DO THIS THEN IT CRASHES, AND I HAVE TO REBOOT. THIS DOES SOMETIMES FUX THE PROBLEM,. I OAID OVER $1200.00 FOR THIS SYSTEM FOR THE DUAL PROCESSORS. I HAVE SEEN THE SAME SYSTEMS OUT THERE FOR $600.00 FOR THE SAME PROCESSOR AND MEMORY/DVD WRITER,ETC. WHEN I CALLED THEM ABOUT IT REF#626900582 I WAS TOLD THAT I COULD NOT GET A REFUND ,ONLY ANOTHER ONE OF THE SAME MODEL SENT TO ME. AT THIS POINT I DO NOT WANT ANOTHER SYSTEM SYSTEM FROM THEM, I WANT A REFUND. I WAS ALSO TOLD THAT IF I SEND IT BACK TO THEM, I WOULD STILL HAVE TO PAY THE FULL AMOUNT. THIS COMPANY HAS A LARGE CONTRACT WITH THE US GOVERMENT, I GUESS THAT THE LITTLE GUYS HAVE NO LEVERAGE ON OUR PART. PLEASE HELP!! I FIND IT IMPOSSIBLE TP PAY FOR SOMETHING THAT DOES NOT WORK AWS PROMISED.

THANKS FOR YOUR HELP.