access america fights valid claims

I purchased Access America ticket insurance via CheapTickets (which is itself a brand name for Orbitz). My flight was from California to Europe, and I was stopping in North Carolina to visit my mother on the way home.

While I was in Europe, my 91 year old mother was hospitalized for an obstructed bowel. I discovered her hospitalization two days before my scheduled departure for North Carolina, while I was in a remote part of Wales. I rescheduled my trip for the next day.

Access America first told me they would not help with rescheduling the trip. Cheap Tickets told me it was impossible to reschedule the trip. When I was back in the US, Access America did not accept my mother's subsequent death as an indication that perhaps my rescheduling of my trip was legitimate. After I got them a letter from her personal physician, they conceded that there was no preexisting condition.

Their personnel were unbelievable obnoxious. Cheap Tickets was actually worse than Access America, with their supervisor lying to me about updates they'd made to my Delta records. The Delta agents, who were sympathetic and superb throughout the ordeal, actually laughed when I repeated what the Cheap Tickets supervisor claimed to have done.

Comment On This

you are correct. access america is a scam. typical insurance company; willing to take, but not pay out.