Charter Cable Company rips people OFF

I had Charter High Speed Internet for three years. Everything was grand, until I added their Phone service. It took them three months to get my phone service hooked up....and from that point on, every weekend (Friday night at 6:37 pm until Monday 8:30ish am) we lost our internet....not the phone.....just the internet....Charter SUCKS! I called to complain, they said they would credit my account....three months later, the "credits" came off my account...and they claimed I was behind on my bill - EVEN when I paid the "past due" they shut everything off.....and then tried to tell me that I had to pay a reconnection fee, which would be credited back to me, because it was their fault that my stuff was shut off. NO THANKS - I will go without before I EVER sign up with that company again!