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Pay more in shipping to return wrong order then 20% restocking fee

 
Online ATV sales
Q9 Powersports
Wisconsin
US
Q9powersports.com

Paid $525 for 110cc atv with remote stop and received a 90cc with no remote stop and now they want me to pay hundreds in shipping to return it not to mention the 20% restocking fee. Owner Jeremy is impossible. After I filed a complaint on BBB.com he changed his website to say how they are so committed to 100% customer satisfaction, scared are we? Read the complaint and his response or the lack of on bbb.com

From: Message Author (click here to email author)
Date: Monday, 17-Nov-08 10:18:18 CST

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Called and agreed with customer to send a different model so they could get the color they wanted in a timely mannor. Yes, returns are suject to a 20% restocking fee and the customer must return the item to us. We are commited to customer Satifaction. We try our best:)

From: Message Author (click here to email author) (has asked not to receive email)
Date: Monday, 17-Nov-08 11:10:08 CST

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