Custom Football Jerseys Delayed and Wrong

Placed an order for custom football jerseys on 9/30/08. By 10/15/08, I hadn't heard from them so I contacted them. They told me they would be shipped at the end the following week. 10/30/08, I still hadn't received them. Contacted them. They told me I would have them in my hands by the end of the following week. 11/7/08, I didn't get them. I contacted to complain. Order was shipped that day. Received order with incorrect design. Complained. They said I would have the fixed order by 11/15/08. Order shipped on 11/15/08. 11/17/08, still haven't gotten my corrected order.

Horrible service. Never kept me informed. Mistake in the order. No refunds. Delayed fixed order. (Not sure on whether it was fixed properly or when I will get it.)

Comment On This

I wish I had read this complaint before I placed an order with them. Their customer service is a joke. Sure, they were glad to take my money - but did I get so much as a tracking number or email from them? Of course not. I waited until my order was two weeks late and finally called them up. They got back to me a few days later and told me that they had printed the wrong number on my son's jersey, so they had to redo it. Um, OK, great. Could you have at least called me two weeks earlier to let me know?

I was supposed to receive the fixed jersey sometime this week. It is now late on Friday afternoon, and the jersey is still MIA. Once again, they aren't returning my calls. My son has practice tomorrow, and it will be his second week without a jersey. I'm going to file a report with the BBB, and also with Paypal to get my money back.