Ruby Tuesday - poor service

Posted on Sunday, November 16th, 2008 at 5:43pm CST by f1df056f

Company: Ruby Tuesday

Location: Crabtree Mall
Raleigh, NC, US

Category: Other

Three friends and I went to Ruby Tuesday at Crabtree Mall in Raleigh, NC at 1:00 on Sunday afternoon. I asked the host to put our name on the wait list and was told it would be 15 minutes which turned into 45 minutes. We watched as several parties came in after us but were sat before us. After finally being seated our server, Kaley, came to the table after about five minutes told us the drink specials and we ordered drinks which took about five minutes to get. We ordered our meal, 3 medium burgers and Salmon no rice sub greenbeans, 45 minutes later when we finally got food the greenbeans were not subbed for the rice and the fries were cold on the burgers as well as my burger being rare and the other 2 well done. The manager came over, no name tag, and told me my burger would be fixed but never came back to the table, my burger came out 5 minutes later burnt and dry,I know it was microwaved. From the manager, the host, and server it was the worst experience I have ever had in a restraunt. It took us 3 1/2 hours to have lunch! Little did they know I have been a server for 16 years and the friends I was with was a FOH manager, a BOH manager and a host. I will never return to a Ruby Tuesday again!


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