CHASE Customer Service (or lack thereof)

Dear Sir or Madam:

Regretfully, I am writing you today because of the tremendously terribly customer support I received on November 10th, 2008. I initially called in around 9:45 pm in response to a transaction rejection for a flight I needed to purchase to India. After facing some resistance for allowing me access to my own account, I had to have my wife call in to authorize the account and clear the security block. However, this was only the beginning.

After wasting 30 minutes on that phone call, I tried again and still could not purchase the flight around 10:15, so I decided to give the system some time, and drove home. I tried the transaction again around 11pm and still had the same rejection, so I called in again. After going through another two repetitive authorizations with my wife, they again, removed the security blocks, and told me to try the transaction again. I asked the representative to stay online with me while I performed that transaction, and she agreed, before hanging up on me seconds later. I tried to submit the transaction again, and it failed again.

Finally, I called customer service again, went through the authorization with my wife again, and got a representative named Sarah to remove the security block again. She impatiently waited for me as I submit the transaction again, but 30 minutes later, finally cleared my transaction around 11:45pm.

In trying to file this complaint, I spent another 15 minutes going through two more representatives, having my wife authorize the account twice more, before finally reaching a supervisor by the name of Michelle, who was unwilling to help me in identifying the sometimes rude, impatient, and condescending representatives I had to deal with this evening.

I ask you to review my recorded conversations tonight and verify if this letter is not absolutely accurate. I want you to know of the two hours that was wasted in completing a simple flight purchase, and all the headaches it cost me and my wife just to give your company business. Until I get your response, I am left with the worse perception of your company and its practices.

Thanks for your time and attention.

Respectfully,