Complian against HDFC bank for over charging

Dear Sir ,

Follwong mail has ben sent to Mr Aditya Puri.This is for your information & action .

Regards

Sudhir Desai

Partner

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Dear Sir ,

We would like to draw your attention of problem we are facing with HDFC bank since long.

1) As per our earlier mail bank has charged us Rs 3,65,000 as penal interest .We bought this point to the notice of your senior staff & we were promised that this amount shall be reversed .But till date we have not received any credit for the same.Miniuts of meting held with your staff is attached here with. We request you to kindly reverse Rs 365000 with interest of 16% pa to our account.

2) We were charged Rs 37879.47 & Rs161857.67 as bank commission for discounting export bill. Where as your staff has informed us that bank commission is only 0.0625% of total invoice value. Kindly credit balance amount to our account with interest of 16% pa.

3) Our export bill was discounted & was adjusted in pre shipment EPCL.Since USD rate is going up your bank is charging interest on difference in price of USD.Since you had booked my invoice at particular rate of exchange how USD fluctuation will affect my EPCL limits???

4) We are not getting EPCL statement of account from your bank. One of your staff has told us that HDFC does not provide statement of account of EPCL account.

5) We had opened LC of Rs 3600000 in the month of Aug to our party at China.HDFC has blocked Rs 3600000 from EPCL limit. At the time of establishing LC to our seller at china your bank has debited Rs 4050000 from my current account to make the payment of LC.This action of your bank had left us with negative balance in our account. We were given EPCL of only 2630000.This left us with negative balance in our current account. Your bank has give us over drat facility of Rs 500000,in the meeting with your satff we were promised over draft facility of Rs 1000000

With this episode we understand that you had blocked Rs 3600000 in EPCL limit, you debited Rs 4050000 from my current account ,you gave us less EPCL,you gave us over drat of Rs 500000,on which you will charge me interest .That means you will take my money & give me back my money with interest???

6) During the time of over draft our current account was showing negative balance & our cheques were getting dishonored .On dishonored cheques you were charging us cheque bouncing charges. Please revert all charges & credit the same to our current account. In our six years of operation in business none of our cheques got dishonored.

7)In our sanction letter you had mentioned rate of interest for EPCL was of 8%.In few months we receive debit advice mentioning rate interest of 10% & now you are charging 14% rate of interest. This change was not informed to us by any of your staff. Kindly explain.

Because of all above mentioned problems we had faced lot of problems as many of cheques got bounced & we earned bad name in the industry.

This problem we are discussing with your staff but we could not get any positive response from them. For your information we have put up this case to consumer forum. We request you as Managing Director of HDFC bank to revert our entire amount with due interest so as we will feel like working with HDFC bank.

Kindly revert all amounts with due interest urgenty.

Regards

Sudhir Desai

(Partner)

Venus International,

310Shree Krishna comercial centre,

6,Udyog Nagar,

Off S.V.Road,

Goregaon west,

Mumbai 400062.

Tel # Mob 9930866877

Ofiice 28762935

28762476

28720740

Fax 28737056