DIRECTV - HORRIBLE Customer Service

Posted on Thursday, May 8th, 2008 at 8:58pm CDT by bd515178

Product: DIRECTV Protection Plan

Company: DIRECTV

Location: Customer Service DIRECTV, Inc. P.O. Box 6550 Greenwood Village, CO 80155-6550
Greenwood Village, Co, 80155, US


Category: Other

3 days ago we got a message on our tv stating that our HD Directv receiver was looking for satelite signal. We thought that it was due to the weather, eventhough it was a nice day. After 2 days and several attempts on fixing the problems we decide to pay for the protection plan, wich has a monthly fee, so we can be covered in the future. Today, we were waiting for the technician we scheduled two days ago, Directv asked us to be home from 4pm to 8pm, and we were. We are teachers and we work far from home, so we had to ask for a substitute teacher to cover the last class of the day so we could make it home on time. After 3 hours of waiting (little bit before 7) we received a call from Directv's dispatcher, stating that they couldn't find the technician and that we should wait until 8 to see if they could find him. We called back, since I didn't think it was fair to waste a whole afternoon for the lack of service from DirecTV. When I simply was told that I should re-schedule for SATURDAY! I thought it was a joke, since we were home, waiting and waiting for a service we scheduled and we are paying (it's not cheap either). I still can't believe that we were asked to be home AGAIN! from 8am to noon on Saturday. I truly value my time, since we are always working and super busy. I don't appreciate having to ask for a substitute teacher so I can go home and wait to see if DirecTV decides to fulfill its part of the agreement when I signed up for its service. Of course I am not happy with the "let's make another appointment", because that is NOT CUSTOMER SERVICE. When I said that I was considering canceling the service,they only said "call before you cancel". Just like this! What is a shame is that I have to watch an incredible amount of comercials assuring that they were awarded for customer service!!! I don't know if it's a joke, but I would say that the information on those comercials is far from true and misleads the consumers. I am more than dissapointed with Directv's service and I wanted to warn people considering signing a two year contract with them, about their lack of responsability with their customers.


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