Iberia Airlines Nightmare

I flew with Iberia Airlines from New York to Madrid and to Istanbul, round trip. Overall, I had great experience with Iberia; the service was outstanding, there were no major delays, the personnel were helpful and the food was great.

I have only one big problem: Some of my personal belongings disappeared when I arrived to Istanbul. I checked in 2 pieces of luggage in New York. I got both pieces when I arrived to Istanbul, but I realized that the side pockets of my sports bag

were opened and many personal belongings were taken out. I immediately went to the �lost Luggage� office that represents Iberia (CELEBI) and reported the damage. They took down some information and told me that I should be getting a call within the next 24 hours.

I haven�t heard from Iberia for 20 days. I e-mailed the airlines twice and faxed a document a few times and got no answer. Eventually I got a hold of someone from the corporate office after I sent a letter to the CEO of Iberia. The person reviewed my file and told me that I had no claim but as a good faith Iberia was willing to offer some money; less than 1/3 of the actual value of my missing items. They told me that the reason for offering so little was that I didn�t declare all the items at the lost luggage office in Istanbul. I tried to explain to this person that I was told by Iberia staff the following

�OK, don�t worry about your missing items, just fill out this form and someone will call you in 24-hours and they will take your statement. You can give them to full list of missing items. We don�t need a list from you�.

I had horrible experience with Iberia customer service. They would not transfer my calls to the managers; they would not give their names or ID numbers. This company is run like a banana republic.

IBERIA JUST DOESN�T WANT TO HEAR THIS. AFTER 5-MONTHS THE CASE HAS NOT BEEN RESOLVED.

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My flight was delay 48 hours while I was in Rome transfer to Madrid with final destination back to Boston due to Iberia Airline labor dispute with its pilots. I missed 2 days of work. Iberia transfer me and 2 others passengers which I can provide the name upon request to Delta Airline the next day however, Iberia processed the paper work incorrectly and Delta Airline did not accept the transfer ticket. Delta would not let us board their plane. This is all happen in Madrid airport. Once I arrived back in Boston more 48 hours later, I could not locate my luggage and learn that Iberia left my luggage in Rome. I tried to call Iberia customer service however it's all automated. Everytime I selected the option to speak to customer service representative, the call will get disconnected. I emailed thur Iberia official website and received generic reply 7 days later. I kept all documents and can provide you the backup upon request. I called Iberia sales office several time (this is the only place you can speak to live representative) to ask for help with my issue however they said that they cannot help me and hang up the phone. Most of their representatives are very rude and has no customer service skill. They only want to sell ticket.