H&R Block - With H&R Block you DON'T have people!

Posted on Monday, May 5th, 2008 at 5:59pm CDT by 4926a89d

Product: tax preparation

Company: H&R Block

Location: Harbor Center Suite 214a
Honolulu, HI, 96701, US

URL: http://www.hrblock.com/

Category: Other

I used H&R Block for the convienience because they had a kiosk set up on the military base on which I live and I couldn't get ahold of my usual tax-preparer. The agent set my bank account routing number from a drop down window, and I said that we should check it because my account was with a subsidiary of the bank in question. I retuned with my checkbook and gave him the CORRECT routing number and was assured that my 1040 would be updated before it was sent out.

My tax rebate and 2007 incentive package never arrived because the routing number for my bank account was wrong. Instead the IRS is sending a check and I can't afford the airline tickets that I desperately needed for my wife and I to come home!

They offered me no refund for preparation fees and refused any attempt at rectifying THEIR mistake. With H&R Block you DON'T have people!


Post a Comment