Hewlett Packard Lacking in Quality Customer Service

PC purchased Feb 2007 with 2 year warranty was faulty and replaced in April 2007. HP indicated they would transfer warranty to the new PC. PC again had problems in April 2008 and HP refused to honor the two year warranty indicating the 1 year manufacturer's warranty had expired and the purchased warranty was never tagged to the new PC. We were forced to purchase another maintenance agreement for double the price! Additionally, once you get to a "case manager" they insist there is no one else higher in the company you can talk to about your concerns. They tell you to lodge a compaint at hp.com that will just get back to the same case manager. I'd like to send a letter to the HP board and CEOs and tell them how awful their customer service really is!