INTERNET BUSINESS COMPLAINT

I WAS NOT AWARE OF THIS WEBSITE, BUT IN DECEMBER, I ORDERED TWO TIFFANY BRACELETS FROM THIS COMPANY. THEY, IN ERROR, SENT ME ONE WRONG BRACELET. IT WAS THEIR ERROR AS I HAD THE E MAIL CONFIRMATION. I HAD TO RETURN THE BRACELET FEDEX WITH INSURANCE AND THEY REFUSED TO REIMBURSE ME THE COST. I E MAILED SEVERAL TIMES AND THEY REFUSED TO GIVE ME A PHONE NUMBER TO CALL OR A PERSON'S NAME I COULD SPEAK WITH. IT COST ME TO PAY FOR THE ERROR THEY MADE AND JUST LIKE THE COMPLAINT I READ TODAY, I COULD NOT GET ANYTHING BUT AN E MAIL RESPONSE FROM THEM