Home Depot Defective Wood Flooring

(Product Name: Brazilian Cherry wood flooring (SKU 372-250)and installation) Defects in wood floor purchased at Home Depot and installed by Home Depot. The Home Depot has failed to honor the terms of its warranty The Brazilian Cherry wood flooring (SKU 372-250)and installation (Invoice # 4608-313569)I purchased for $8,016.81 has the following three problems: 1) ends of wood planks curl upward; 2)individual wood planks are cracking � some lengthwise and others diagonally; and 3) increasing discoloration within each plank. While not all 3 problems exist in every plank, these 3 problems together render the entire floor unacceptable. After my initial complaint in March 2008 to Mr. Ali Abdisalan (Corporate Headquarters)Home Depot sent me on an endless odyssey of at least 4 inspections by individuals representing Home Depot (Pat O�keefe and �Leonardo�) an independent inspector, �L&N Services� (Claim No. THD 04230801), Mr. Mark Brown (hired by L&N), Mr. Mike Black (Home Legend Supplier)and Mr. Hetland (Furnco manufacturer, I finally received a phone call from Home Depot - Ms. Sharon Santiago: 800-654-0688 ext 84042 on May 14, 2008 offering to �help you (me) replace 30 percent of the floor�. As described above, the problems affect the entire floor � not 30% - and �fixing� any existing floor with the same defective materials and installation problems would likely result in similar recurring problems in the future � replacement with a product of equal or greater value would be fair and equitable and would be consistent with the warranty.

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I purchased two rooms of prefinished oak hardwood floors last year from Home Depot and began to notice a couple of cracks shortly thereafter. I did call and report the cracks, but finally got serious after my husband got a large splinter in his foot stepping out of bed in the middle of the night. By this time, there were cracks everywhere, and our year warranty had run out. Like you, we got quite a run-around, had a couple of inspectors, and of course, it was always difficult to find anyone to talk to me. No one returned my calls. Someone was always conveniently out of town. Finally, I went in and located the flooring manager, who gave me the news that it was not their fault. She thought we had installed the floor ourselves. When I reminder her that Home Depot had installed the floor, she was caught in a bind. They will be taking up my old floors and installing the new ones this week. I am sure we will have the same problems again, but this time I will be vigilant in inspecting the floor and keeping track of the cracks the minute the floor is down!

Next step? Who knows? I wish I knew of someone else who had this product. Anyone??