HP Customer Service

14 May 2008

5337 Columbia Road

Columbia, MD 21044

Hp

Dear Mr. Hurd,

I appreciate that case manager �Dale� has tried to have my computer repaired in a timely fashion. However after three returns, now four, I am still without my computer. I cannot over emphasize the inconvenience this has caused. I�ve sent several emails and made dozens of calls, frankly, I�m concerned my issue is falling on muted ears. It�s been almost two months, and still no computer, to which I would add is too long to have anything repaired, I�m sure you�d agree.

I discussed the possibility of an exchange computer, not that I wanted a new computer, reload software or start anew. But this absolute outrage that the warranty is being overlooked to not include a replacement at this point.

Please contact me @ 410 961-1642

Case #7500371013 � 80100599884

I have not had my laptop for 2 months. I have complained, made several calls, sent emails. They have returned the laptop, but it had not been touched. Three times, I have contacted hp over and over, I am frustrated because I had to purchase a second computer to use while the new one I purchased with hp has been a nightmare.