- Appliances, Equipment, Tools
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- Unauthorized Charges
- Unsolicited Phone Calls
- Wedding Services
Posted on Thursday, May 22nd, 2008 at 12:07pm CDT by 0aa74328
Company: earthlink fraud
set up dsl service with earthlink through digital landing on 4/4/08
Called approximantly 4/9/08, to inquire about service and was told
there was a 'problem with the line'
i was then Told that service wouldn't start until 4/16
Called 4/16/08 to cancel as they had not sent wall filters nor was it
disclosed at the beginning that to use this service I would need an
NIC card ( network interface card) which I have never had on this
I was told that they would send me a return ticket that would arrive
in two weeks
And I would not be charged, if this was prior to the first bill.
This ticket never arrived
I was charged 171.10 on my credit card
I turned them into Capitalone as this is, in my opinion fraud.
I was billed on 5/4/2008 even though Earthlink delayed in sending this
modem until their 'line problem' was fixed by 12 days, until 4/16/2008
They ran my account from 4/4/2008
I called again on 5/22/2008
I began the call at 9:08am est.
I was routed around from 'technical support, SAM'
To billing "Jack'
I finally asked for a supervisor at 9:30am
20 minutes on hold, JUST for a supervisor. ( told to wait at 9:30am,
still waiting 9:50am) it is dead silent on this line as well, so it
doesn't appear to be a transferred call. I believe that this person is
not getting a supervisor, but has just put this call into limbo. I
will wait a bit longer until I finish this letter then I will attempt
to call Earthlink direct in TX
I believe this charge is fraud, that Earthlink is running a bait and
switch campaign that is facilitated by outsourcing to India.
I also believe that Earthlink purposely is doing this and had no
intention of fair and honest service.
I have informed my credit card company of all of the above, and put
through a fraud complaint.
I have been assured that the Earthlink charges have been removed.
I hope that by writing this letter, that this will not happen to anyone else.