Has Dell Lost Their Minds

After purchasing a Dell M1330 laptop, the Vista Buisness operating system failed. Because Dell sells the Vista software OEM, Microsoft will not support it and will refer you back to Dell. Dell blames it on Microsoft. I spent 9 HOURS on the phone with their tech support people. We tried twice to reload the operating system (which destroyed all my files). Each time, it worked fine until updates were downloaded, then it crashed again. I kept telling them it had to do with the updates, but they wouldn\'t hear it. Finally, after the third attempt to reload the operating system and all the drivers, it failed again. This time, I refused to try a fourth time. The tech referred me to customer care to send the computer back. Customer care refused saying the only thing they were willing to do was put me back on the line with a \"higher level\" (tech speak for smarter) tech support guy to go through the whole thing again. They fell back to offering me a hard drive exchange with Vista Business already loaded. Because it was obvious that it was an update causing the crash, I wanted to get as far from Vista as I could. They would NOT give me XP nor would they let me return the computer to them to fix and send back. After a time investment of over 11 hours, the said they\'d call me back in 30 minutes and never did. The customer care supervisor said hed call me back in a few hours to make sure tech support had properly resolved my issue and never did. For a company with such great customer service a few years ago, it\'s amazing how they fell so far so fast.

Listen, I run a business. To an extent, I may not like the decisions some make but understand that it's about revenue and cost control. In this case however, they had tech support online with me at various times and at various levels for over 11 hours. How can this solution be economical to them let alone their customers. It doesn't make sense. Try to talk to management; they don't allow customers to talk with management. What kind of policy is that! It's certainly one they have the right to make, but, I can tell you this, I don't do business with companies with that policy and suggest nobody else does either. For me, I spent my own money to buy a different operating system, installed it and am now up and running again. Dell make my situation worse not better and it had to have cost them five times the amount of my solution to do it. For me, this is over and I am a customer lost.... forever.