Travel Insurance

I booked a short Holiday with barrhead Travel in glasgow on the date 7 april to 11th april 2008 travelling to prague due to some unforseen circumstance I lost my wallet containg personnal cash I contacted the insurance company which is named TPS insurance admin services ltd po box leeds 132 leeds LS10 9BT elect travel insurance based in leeds got onto a call centre with appaling customer service the customer service gave me the run around and were highly un profesional they told me they did not have enough staff on and were moving office this is highly bad business practice I called more than 5 times at different occasions to get my case sorted out that was were very poor in quality off service also went to barrhead travel the staff there are very unclear and not verbally able to deal with a enquiry that the customer wants to address basically young girls who dont seem to know what the left hand is doing from the right the could not give me clear information i my enquiry regarding my insurance document but did eventually get throuh to tps insurance with a call centre thats appalingly bad and very un helpfull ,this furthers my projection that travel companys especially barrhead and insurance companys just try to FLOG the customer who may be a little niave when booking a holiday anything they want due to the customers lack of experiance this has really opened my eyes and will be the last time I get travel insurance with Elect travel insurance which barrhead travel use in glasgow at there branch jamaica street I believe is under the name tps po box 132 leeds LS10 9BT I am somewhat sick and highly infurated by these so called call centres who do not know how to deal with a customer with that personel touch its just pathetic if anyone is travelling to europe find out because if its under the european union you will probablly get free health care etc these travel companys will say anything and aeverything to FLOG a holiday open your eyes and dont be fooled after all there just sales people who really dont have much exp in some countrys etc regarding law etc a complete shambles..never to be trusted