Furniture complaint

I purchased a dinning room set on March 2,2008. It came in damaged. Every piece of furniture was damaged. The chairs,table,the glass on the hutch was scatched, the glass shelves to the hutch were all broken and there were missing clips to hold the shelves in place. After 4 phones they sceduled a service guy to come out two weeks. He fixed the chairs but said everything else had to go back to the shop. After many calls back and forth and many appointments(in 2 wk period);they were out here three times to exchange the damaged furniture and everytime the furniture was damaged again!and again! No missing shelves or clips were brought. I decieded that I wanted this furniture replaced because of all the damaged. I finally had enough and told them that I wanted the furniture pick-up. This is unacceptable to any customer. Afterall it supposed be new furniture and I paid top dollar for it.(cash) I took off 4 days from work to be home and I'm the one who was always calling them. Well between March and April, the problem is still not solved. I want my money back as soon as posible. Today is May 2nd and they are schedule to come and pick it up everything between 9:00-12:00. It is 11:45 and they still are not here. I guess I have to call again. Their customer service department is terrible!They schedule you and don't show up or show up with damaged furniture,missing pieces. I would never reccomend this company to anyone.