Designer Doors Direct Years of Complaining

The original door I purchased was a wood door priced at $7,000. The door almost immediately began to fall apart and only after several complaints over the phone, visits to the business address and several Better Business Bureau complaints later did I actually see any attempt from the company to fix the problem. Almost two years later the company replaced the door with a fiberglass model which is worth half the wood model. No money was reimbursed. During the installation, the company broke the glass in the new door, promised to replace it but a year later and several new complaints to BBB and I still haven't heard from them yet. There was also extensive damage to the framing of the entry way. The fiberglass door also immediately began to fall apart, no surprise there. Every single time it rains the door leaks, cracks at every little breeze. The trim on the door is not only cracking but coming off. The paint is pealing and falling off. Absolutely the worst purchase of my entire life. And the company has left me with a horrible broken door, a bill to replace the lock for $500 and damages which I myself paid for to repair. I finally received a check to repay for the lock replacement but as always they never really pay any attention to their customers and only wrote the check out for $400. Not only did I overpay for the door and got stuck with a much worse one, I also had huge costs to repair damages caused by the company themselves. DO NOT BUY FROM DESIGNER DOORS DIRECT INC. IN MARLBORO, NJ. THE WORST PRODUCTS AND HORRIBLE CUSTOMER SERVICE.