SST credit card services

As I have read, there are many people experiencing the same issues with sst card services. I too had a providian card that was switched over to sst services with a very short notice. I contacted providian to see exactly why the account was changed and the response was "we no longer service your account, you need to speak with sst". I have had nothing but trouble from these people. The only reason I kept the Providian card is that I was able to see my credit score each month for free. I have now had a very irritating confrontation with sst about a payment I made online on February 10, 2008. The payment I posted came up with a confirmation number like all other online payments, however this payment never posted to my account, and I did not write down the confirmation number. I was basically harassed by sst once they realized that the payment was late (they called me on a sunday evening around 9pm est) even after a prior "courtesy call" had been made and I went online and paid the amount due. I then requested that a supervisor would look into the situation because I felt that the charge was ridiculous. The representative I spoke with initially gave me an estimated turn around time of about 4 days, saying that her supervisor would look at the account and place remarks as to the decision. I waited until 7 days after the initial call before contacting them and was told that the supervisor had not looked at the account yet and was advised to wait yet another 4 days. So, I spoke with a representative this evening and then a supervisor and the supervisor was completely dismissive. I stated that I was disappointed in the level of customer service that they appear to offer. As a customer service agent for an insurance company I know that if my supervisor or any other representative spoke to anyone the way they treat people we would all be fired. Apparently this company is not interested in anything other than making money off of people who are actually trying to uphold their obligations. I strongly suggest that anyone who has an SST credit card pay it off and close the account asap, obviously they are only concerned with keeping customers dissatisfied.

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I have received numerous calls from SST where they hang up as I answered. I told the reps about the problem and they told me I couldn't have received more than three calls. When one rep read back to me all the calls that had been placed, totalling 7 total calls before noon, he did not apologize for the inconvenience or offer to take my number off the auto dial list after I had already arranged payment through my bank. The calls continued, each time disconnecting when I answered. I finally bugged them enough times that I was put on the line with Jim Laws. He told me he was the CEO and said that there is no way I was called as many times as I had claimed. He was very condescending and told me he was a very busy man. Well I am a busy man too! He then promised me my number would be taken off the list and I got another call on a Saturday morning while eating breakfast with my family. This company is horrible! Stop dealing with them and maybe they can be shut down.