123cctv - Rude and unknowledgeable customer service

Posted on Tuesday, March 4th, 2008 at 9:07pm CST by 16812bb5

Company: 123cctv

Location: US

URL: http://www.123cctv.com/

Category: Other

Terrible customer service. I was going to throw down over 2000 bucks in that business, but glad I held off.

I called them up and talked to tech support. Turns out tech support personnel was an extremely uptight and rude person and an idiot. Couldn't give specific details of his products to make a sale. Asked him about the Johnny 5 camera kit and it's specs...he didn't know what to say. I gave him some examples like back light compensation, auto iris, etc...he then blurts out "oh yea...everything is automated..you can't change anything..it's all automated; that was it. I said to myself, what the hell? Is there anymore information. I decided to not ask anymore questions as I know now that I'm dealing with a buffoon company that doesn't know it's ABC's when it comes to CCTV.

Too bad you lost my biz. I'll let my friends know not to shop there too.


Post a Comment