Primus Fraudulent Account

this complaint is against Primus Telecommunications Canada Inc. (aka =

PrimusCan) for creating an unauthorized telephone account in my wife's =

name (Margaret Page) and sending her invoices for long distance calls in =

Dec007. Jan008, and Feb008, in spite of the fact that our only =

authorized telephone server is TELUS with the account in my name Harold =

V Page)

for the entire 63+ years of our marriage I have handled all our business =

matters, so I tried to contact PrimusCan by phone to resolve the matter, =

but that was an exercice in frustration- so I resorted to email messages =

offering to settle the relatively small charges if they would explain =

who authorized the account and promptly cancel it - their responses were =

evasive and somewhat offensive- they implied that the authorization =

information was confidential according to Canadian regulations

since PrimusCan inferred that I should not be involved in this issue, my =

wife sent a letter to them certifying that she had never authorized a =

PrimusCan account, and that she relied on me to deal with them- we never =

received any acknowledgment from them

we just received the third invoice from PrimusCan which includes some =

strange items, eg a "Network Monthly Charge"

in reviewing the "Complaints.com" webpage of the Canadian Consumer =

Information Gateway, we note that there have been at least seven other =

complaints against PrimusCan of which at least four pertain to =

fraudulent billing, similar to our experience, as well as to the =

experience of one of our Edmonton neighbors

we reported this matter to TELUS, our only authorized telephone server, =

and requested their advice and assistance- suffice to say that we =

received little of either one

we have registered our complaint with the CRTC (Case ID 383319) - part =

of their response states that "--- all service providers must obtain =

valid authorization before transferring a subscription from a current =

service provider"- since PrimusCan refused to provide this information =

when requested, they are in violation of this CRTC requirement

this will continue to be a very frustrating experience, unless and until =

your organization, or some other Canadian authority, is prepared to deal =

with this type of fraudulent activity

Harold V Page, 9011 138 Street NW, Edmonton, AB, T5R-0G9

Comment On This

My parents are having the same problem. I called to see how they got my mothers name on a bill (she has no bills in her name). I was put on hold for over an hour, the lady that answered would not provide her name or id # and stated there was no supervisor there. They let me listen to the tape. A telemarketer had called my 82 year old mother wanting to ask her four questions, she asked for him to speak to her husband and the person calling stated she was to answer them, she did not have a clue what he wanted. THere was no mention of signing up to anything. My 86 year old dad paid the first bill not knowing what it was and then when he received the next one he asked me to look into it. THey have not used any of Primus's services but keep getting billed.

Comment On This

Harold, I had a similar problem only I had signed up for Primus. I cancelled within months and I have been billed ever since. $60 here, $45. there. All calls have ended with NOTHING being done. It has been over 16 months and Primus is still billing me. It is a nightmare and I advise everyone I see to stay as far away from Primus as they can. I sympathize.