Dell computer bait and switch

We purchased three computers from Dell outlet store last month. They all

had minor problems from the outset. When we called Dell they said the

computers were considered to be just like new and should have no defects.

We send we wanted to return them. Dell then offered us credits to keep them

rather than return them. We accepted an offer of $100 cr back to our credit

card and a $100 e-coupon. We also received two other credits but we did

receive those so I am not including them in this message. The $100 e-coupon

offer was given on 2/6/08. We were told it would arrive within 7 to 10

days. We still have not received it and just today, after yet another phone

call to Dell, got another "the check is in the mail" type response. We were

told we should be receiving it is the next week. That is what we have heard

since our first call on 2/19/08 to see where it was. With respect to the

$100 credit, we received a $75 one last week. Dell said in tonight's phone

call that $75 was what was offered and accepted. When I call Dell, the auto

answer says the conversation is being recorded. I told the rep to pull the

phone call from 2/7/08 in which I was offered a credit of $100 if I would

keep the computer. Listening to the recorded conversation would do away

with any "he said, she said" type discussion. The rep. said the phone calls

were not accessible and the written log he had was just as accurate and that

I had accepted $75. I had not. I feel like a fraud was committed in

telling me that I would receive a $100 credit if I kept the computer when

they had no intention of giving me the $100 credit. I have the case #, the

ref.#, and Dell has a recorded conversation yet they will not perform their

end of the contract we made. Can you assist me?

Yours truly,

Diane Elliott