Kent Appliances Service problem

Hello,

I am attaching the details of the problems I am facing becasue of the

Services from Kent Appliances. I have purchased a Water purifier which needs

to be serviced and even after repeated reminders (please take the pain of

reading the trailing mails) nothing has happened. Never mind about the

complaints they are not bothered even after I have mentioned the health of

my 2 year old kid is in stake no one has taken the responsibility.

Regards

Santanu

---------- Forwarded message ----------

From: "santanu kashyap" Email User

To: Email User

Date: Tue, 26 Feb 2008 00:06:00 +0530

Subject: Fwd: ID No 25534

Hi Team Pehredar,

See the mails below and see how Kent Appliances think itself above the Law

and is not concerned about the customer issues. I have been repeatedly

following up for the services and even after stating the health hazards my

family may face they are least bothered.

Regards

Santanu

09900192403

---------- Forwarded message ----------

From: complaints-Girraj Singh Email User

Date: Feb 23, 2008 10:25 AM

Subject: Re: ID No 25534

To: santanu kashyap Email User

Dear Santanu,

Yes, You may advise to file a

case before consumer forum

in your district.

Regards

Core Team

----- Original Message -----

*From:* santanu kashyap Email User

*To:* complaints-Girraj Singh Email User

*Cc:* Email User ; Email User ; Email User ;

Email User

*Sent:* Friday, February 22, 2008 3:36 PM

*Subject:* Re: ID No 25534

Hi Mr Giri,

My problem is yet not resolved. These companies do not care about the law

and order of the country. They are least worried and concerned about their

responsibilities. They are mor econcerned about making money.

I would like to file a Case against Kent with the Consumer Court. Please

confirm the process.

Regards

Santanu Kashyap

9900192403/ 080 41620737

On 2/18/08, santanu kashyap Email User wrote:

>

> Dear Mr Singh,

>

> Thank you for the initiative you have taken. But it seems Kent appliances

> is not at all concerned about the service. Would request you to kindly

> advice what needs to be done.

>

> Regards

> Santanu Kashyap

> 09900192403

>

>

> On 2/14/08, complaints-Girraj Singh Email User wrote:

> >

> > Core Centre: Complaints/Core S8/02/ 5801

> > 13 February 2008

> >

> >

> >

> > The Proprietor

> >

> > Kent Appliances

> >

> > C-15, Sector-7

> >

> > Noida (UP)

> >

> > Subject : Fwd of Complaints

> >

> > Dear Sir/Madam

> >

> >

> > We are in receipt of a complaint from Mr Santanu Kashyap of Karnataka,

> > which is attached, and is self-explanatory.

> > We are the official agency of the Ministry of Consumer Affairs, Govt. of

> > India, New Delhi, to facilitate such complaints promptly, to the entire

> > satisfaction of both the parties. We are confident that you will

> > realize

> > the value of the consumer, and try your best to resolve this complaint

> > amicably at the earliest.

> >

> >

> >

> > We would appreciate your reply, for the action taken by you, on this

> > complaint. Thanking you for all your help and co-operation.

> >

> >

> >

> > Please take time to visit our website www.core.nic.in.

> >

> >

> >

> > Kindly mention the reference number Core S8/02/5801 for any future

> > correspondence with us.

> >

> >

> >

> > Thanking you,

> >

> >

> >

> > Yours Sincerely,

> >

> >

> >

> >

> >

> > (Girraj Singh)

> >

> > Sr Manager Complaints

> > Tele No -0120-4235446

> >

> >

> > Cc: The Under Secretary

> >

> > Ministry of Consumer Affairs,

> >

> > Food & Public Distribution,

> >

> > Krishi Bhawan, New Delhi

> >

> >

> >

> > Cc: Mr Santanu Kashyap

> >

> > ----- Original Message -----

> > From: Email User

> > To: Email User

> > Sent: Thursday, February 07, 2008 1:35 PM

> > Subject: Complaint Received - CORE Centre

> >

> >

> > > Dear Complaint Team, CORE Centre

> > >

> > > There is a complaint updated.

> > > Title : Kent Appliances not providing service

> > > Complaint ID : 25534

> > > Name : Santanu Kashyap

> > > Email : Email User

> > > Adddress : 67 C 6th Cross Kaggadaspura CV Raman Nagar

> > > City : Bangalore

> > > State : Karnataka

> > > Zip : 560093

> > > Phone : 09900192403

> > > Subject : Water Purifier

> > > Business : Kent Appliances

> > > Individual : Manish Lamba

> > > Address : C-15, Sector - 7, Noida

> > > City : Noida

> > > State : Uttar Pradesh

> > > Zip : 201301

> > > Phone : 0120-3052059

> > > Complaint: I have purchased a Kent water purifier in Sept 2007. As per

> > the

> > > manual Kent is suppose to service the Unit every 3-4 months. I have

> > been

> > > following up with their regional as well as Head office for the same,

> > but

> > > there has been no positive response as yet. The technician did come

> > twice

> > > but on the first instance the technician was not efficient enough to

> > open

> > > the Unit and the second instance the technician came and said he would

> > > come the next day for the servicing as he had some urgent work that

> > day.

> > > After that I have been following the issue with Kent personals but

> > they

> > > have not responded to the calls, SMS as well as emails.

> > > Consequences : The water in the area is not fully fit for drinking. If

> > the

> > > Water purifier does not work properly or not serviced properly me and

> > my

> > > family (wife and 2 years old daughter) would face serious health

> > problem

> > > which may even result in death.

> > > Industry :

> > > Want to contact : No

> > >

> > >

> >

> >

>

>

> --

> Regards

> Santanu Kashyap

>

> No person is your friend who demands your silence, or denies your right to

> grow..........

--

Regards

Santanu Kashyap

No person is your friend who demands your silence, or denies your right to

grow..........

--

Regards

Santanu Kashyap

No person is your friend who demands your silence, or denies your right to

grow..........

--

Regards

Santanu Kashyap

No person is your friend who demands your silence, or denies your right to

grow..........