WORST SERVICE EVER

KENNISHA HATTON

60 SAINT MARYâ??S ROAD

BUFFALO, NY 14211

To Whom It May Concern:

JUST WANT TO TELL OF MY EXPERIENCE WITH WEST HERR CHEVY AUTO ON MARCH 25, 2008. I RECENTLY WENT TO THAT LOCATION 3575 SOUTHWESTERN BOULEVARD HAMBURG, NY 14075. AND SPOKE TO A MARY BETH ABOUT FINACING A CAR. MARY BETH ASKED ME TO BRING MY LASTEST PAY CHECKS AND THEY WOULD HELP ME FIND A CAR. I CAME IN AND MARY BETH TOOK MY INFORMATION, CAME BACK TO TELL ME THAT I WOULD NEED TO BUILD UP MY CREDIT AND THEY DIDNâ??T HAVE MANY OPTIONS OR SELECTIONS. MARY BETH STATED â??TO BE HONEST WITH YOU, IF YOU COULD GET A CO-SIGNER, I WOULD HAVE MORE OPTIONSâ??. I STATED THAT, â??I WOULD LIKE TO SEE WHAT OPTIONS I HADâ??. MARY BETH CAME BACK WITH KEYS TO A WHITE SUNFIRE 2005 AND SAID, â??HERE, DRIVE THIS AND SEE HOW YOU LIKE ITâ??. IT WAS RAINING OUTSIDE, I DIDâ??NT KNOW HOW TO WORK ANYTHING IN THE CAR AND MARYBETH DIDNâ??T TRY TO EXPLAIN TO ME HOW TO TURN ON THE LIGHTS, HOW THE WIPERS WORKED, BASICALL NOTHING. WHEN I CAME BACK WITH THE CAR, I COULD NOT REALLY SEE HOW ANYTHING WORKED BECAUSE I WAS DRIVING. AFTER DRIVING THIS CAR ONLY A FEW MINUTES, I CAME BACK TO FACILITY BECAUSE I WAS VERY UNCOMFORTABLE DRIVING THE CAR NOT KNOWING HOW THIS CAR OPERATES. SO WHEN I RETURNED THE CAR, I ASKED WAS THIS MY ONLY OPTION AND MARY BETH SAID YES. MARY BETH ASKED ME TO COME BACK WITH A CO SIGNER AND I WILL HAVE MORE OPTIONS. I WAS VERY DISAPPOINTED WITH THE SERVICE SO I SENT IN A COMMENT TO WEST HERR CHEVY BASICALLY TELLING THEM HOW UNSATISFIED I WAS WITH THE SERVICE. AFTER I SENT MY COMMENT OFF, I RECEIVED A CONFIRMATION RESPONSE OF: Thank you from West-Herr,

Your comments and suggestions are very important to us.

Mr. Bieler was e-mailed your message on Mar/26/2008 at 03:34:PM.

You should expect to hear from him soon.

Again thank you for visiting westherr.com,

Kevin B. Leigh

Director of E-Business

West Herr Automotive Group

716-662-3565 Office

716-818-4444 Cell

www.westherr.com

kleigh AT westherr.com: WHICH ON 3/27/08 AT 11:0AM. I RECEIVED A CALL FROM JOHN SCHULTZ WHO WANTED ME TO COME IN AND LOOK AT A FEW MORE OPTIONS AND HELP ME FIND A CAR. MR.BIELER (OWNER), WAS THE PERSON WHO I WANTED TO SPEAK WITH AND RECEIVED A CONFIRMATION EMAIL. WOW, ALL OF A SUDDEN AFTER I COMPLAINED, I RECEIVED MORE OPTIONS! I TOLD JOHN THAT I WAS VERY UNSATISFIED WITH THE SERVICE AND THAT I HAD AN APPOINTMENT WITH RAY LAK RESALE TO LOOK AT CARS AND HOPEFULLY I WILL GET TREATED AS A CUSTOMER. MY UNCLE RETIRED FROM CHEVY THOUGHT IT WOULD BE A GOOD IDEA TO GO THERE, I GUESS NOT. THE PURPOSE OF THIS LETTER IS TO INFORM YOU THAT JUST BECAUSE MY CREDIT IS NOT GREATEST, THATâ??S NO REASON TO TREAT A CUSTOMER LIKE A SECOND HAND CITIZEN. I WORK IN CUSTOMER AND I HAVE ALWAYS BEEN TOLD THAT â??THE CUSTOMER IS ALWAYS RIGHTâ?? AND THAT WITHOUT OUR CUSTOMERS, WE WOULD NOT HAVE OUR JOBS! MARY BETH DEFINITELY DID NOT DEMOSTRATE THAT PHILOSPHY!