Citicard Billing Dispute Problems

I was charged on my bill for around $72 for a gas charge in Cancun, Mexico. The receipt which I kept showed the amount to be around 320 Pesos which equals around $32. Before sending the information I asked billing how I should handle the conversion from Pesos to dollars to compute the disputed amount. They told me to just send the info and they will handle the conversion. I faxed all the information, including the original receipt to the billing dept. Then a month later I got a letter stating they did not receive the fax. So I sent all the information again. Then weeks later I got a letter stating they need to know the original amount. So I called them again and explained the issue. The first person I spoke to said that I was charged 770 pesos, but they would not do the conversion for me. So I asked to speak to a supervisor. She told me she didn't know how many pesos I was charged and that I had to call the merchant (which of course I cannot, nor would that do any good I am sure). Basically she could not tell me what information they wanted. When I asked if I should do the conversion, she just kept saying that I need to call the merchant. It was incredible, what should have been a simple matter ended up taking hours of my time. Finally I spoke to a supervisor in customer service who seemed more will to help. I am awaiting word on whether this will be resolved. Watch out if you have a disputed charge in a foreign country from citicard mastercard.

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I have had the same problem with Citicard's dispute department. They tell you to jump through hoops and then fail to follow through. I faxed them all the documentation they requested which showed I returned the merchandise through the USPS and then they dropped the ball and said I had to pay the charge because Mastercard Arbitration ruled against me. But they never submitted the documentation to the arbitration committe before its ruling. They are derelict in their duties in representing their clients interests and I will be corresponding with their CEO soon. But not before I cut up their cards.