CASTLE WINDOWS

I RECENTLY HAD A SALESMAN FROM THIS COMPANY IN MY HOME FOR OVER THREE HOURS.I TOLD HIM UP FRONT I WANTED A GOOD ENERGY EFFECEINT WINDOW AND WAS WILLING TO PAY A FAIR PRICE FOR GOOD QUALITY. HE SHOWED ME A WINDOW WHICH HE SAID THEY MANUFACTURED,NOT BEING A WINDOW EXPERT IT SEEMED LIKE A GOOD WINDOW TO ME. I HAVE 10 WINDOWS IN MY HOME AND THEY ARE LARGE 36X60 INCHES.I LISTENED TO HIS SALES PITCH ABOUT HOW GREAT OF A COMPANY THEY WERE AND HOW THEY MADE THEIR OWN WINDOW FOR OVER TWO HOURS BEFORE HE ALMOST KNOCKED ME OFF OF MY CHAIR WITH THE PRICE. 9862.00 FOR TEN WINDOWS INSTALLED WITH A LIFETIME OF THE BUILDING WARRANTY. I TOLD HIM HE WAS CRAZY AS I AM A WORKING MAN AND NOT WEALTHY.I WAS CONSTANTLY INTERUPPTED BY HIM AND HE KEPT TELLING ME THAT I NEEDED THIS WINDOW FOR MY HOME, AND IT WOULD PAY FOR ITSELF IN ENERGY SAVINGS.I TOLD HIM I WAS PLANNING TO MOVE IN TWO YEARS AND I WOULD NEVER REALIZE THE ENERGY PAYBACK.HE THEN TOLD ME THAT THEY ARE THE ONLY WINDOW COMPANY IN THE COUNTRY WITH A NO CHARGE TRANSFERABLE WARRANTY AND THAT I NEEDED HIS WINDOW TO INCREASE MY PROPERTY VALUE PRIOR TO SELLING MY HOME.I TOLD HIM I WAS NOT PAYING ALMOST TEN THOUSAND DOLLARS FOR TEN WINDOWS.HE THEN TOLD ME THAT I QUALIFIED FOR THEIR TRADE IN OF 75.00 PER WINDOW WHICH WOULD DROP THE PRICE TO 9112.00 IF I SIGNED A CONTRACT IMMEDIATELY AND GAVE HIM A DEPOSIT OF 3000.00. I THEN KINDLY ASKED HIM TO LEAVE AS I HAD BEEN AWAKE SINCE 4AM AT IT WAS NOW 945PM. HE THEN GOT A BIT RUDE AND TOLD ME I DIDNT DESERVE THEIR WINDOW,AS HE WAS PACKING UP HIS STUFF HE MADE A PHONE CALL AND THEN TOLD ME THAT HIS BOSS AUTHORIZED A SPECIAL PRICE FOR ME OF 7300.00 IF I SIGNED A CONTRACT TODAY. I TOLD HIM THANKS BUT NO THANKS AND ASKED HIM TO LEAVE, WHICH HE DID UNHAPPILY AS HE TOLD ME I WAS MISSING OUT ON A GREAT DEAL OF A LIFETIME. THE FOLLOWING DAY I HAD A LOCAL CONTRACTOR OUT FOR AN ESTIMATE, I EXPLAINED WHAT I WENT THROUGH THE PREVIOUS NIGHT AND HE TOLD ME THAT CASTLE IS NOTHING BUT A HIGH PRICED MIDDLEMAN AND THAT THE DO NOT I REPEAT DO NOT MAKE WINDOWS AND HE SHOWED ME THE WEBSITE FOR SOFTLITE WINDOWS WWW.SOFTLITEWINDOWS.COM WHO MANUFACTURES THE WINDOW THAT CASTLE SELLS. HE TOLD ME HE COULD GET THE SAME WINDOW FROM HIS SUPPLY HOUSE AND INSTALL THEM FOR 6200.00 FOR ALL TEN WINDOWS. THE WINDOWS ARE SOFTLITE IMPERIAL SERIES WINDOWS. HE TOLD ME THE ONLY DIFFERENCE WAS THAT BUYING THEM FROM HIM THE LOCKS WONT HAVE CASTLES NAME ON THEM. I WROTE HIM A CHECK FOR 2000.00 DEPOSIT AND SHOULD HAVE MY NEW WINDOWS INSTALLED BY THE MIDDLE OF APRIL. HOW DOES A COMPANY OF THEIR SIZE CASTLE THAT IS SEND OUT SALESMAN WHO LIE AND SWEAR THAT THEY MAKE THEIR OWN WINDOW WHEN THEY KNOW THEY MAKE NOTHING. I AM GLAD I HAD THIS CONTRACTOR COME OUT AND SHOW ME THIS.IF THEY HAVE THE GALL TO LIE ABOUT MAKING THE WINDOWS I WOULDNT BELIEVE ANYTHING THAT THEY SAY.

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I am officially traumatized by window company salesmen, including Castle. My husband and I have always worked under the assumption that you do your homework for big expenses, take a some time to make a choice and then write a check. Well, our meeting with Castle last night confirmed that this is clearly not how the window industry works. We looked at several companies and started to weed out the poor quality windows. But it seemed that everyone wanted us to cut a check or go to contract the same night of the estimate. When we told the Castle Rep last night, at 9:30pm, that we would think about it he got rude, bullying and plain old belligerent. Basically all the comments below are exactly what happened. So I do have to say this to Bruce from Castle, �Thank you for helping me to support my local small businessman. As you made it very clear that you don�t need my business, then I will not be giving you my business and I will make sure that I don�t recommend you to anyone either!�

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I had Castle put 19 windows and three sliders in my home four years ago and it has proven to be the biggest mistake I have ever made as a home owner! I have to have service calls performed on my windows an average for four times a year, the sad part is about 50% of these have been for the same sliding door, and it still is not working properly.

Overall the staff is just plan rude, and generally shows little care or concern for a customer and their problems. When you call for service, it is generally between six to eight weeks before they can have a technician come out to the house, usually you will be given a choice of one or two appointments that fit their schedule, or have to wait longer for the service call (like 10 to 12 weeks).

Over the four years I have dealt with Castle I have had five no shows on service calls, to add to it, they never contact you to cancel, and when you call about it they don�¢ï¿½ï¿½t even offer an apology, the closet you will get is something along the lines of �¢ï¿½ï¿½you have to understand we are busy�¢ï¿½ï¿½. They don�¢ï¿½ï¿½t care about your time, or the fact you may have to do things like take a day off from work, for nothing.

Service calls are a joke, despite telling the operator what is wrong when I call for the service appointment the technician has never once had the needed pieces or equipment with him. Some calls have been for simple things like a lock that will not work, but they do not carry them on the trucks or stock them at their local office. So then I have to wait another six to eight weeks for them to order the part, and come out and replace it (Generally they will not process the order and you have to call them). I have also on a few occasions had the technician come out with the part to be replaced, only to not have the needed tools with him, and ask to barrow things from me. This is not specialized equipment we are talking about things like screw drivers and pry bars.

The slider I mentioned that has never worked correct developed a leak in the frame, this caused water to seep in and damage the laminate flooring in my dining room. To make the problem worst the floor I have is out of production and the manufacture has changed the locking system. Castle has admitted that the damage was caused by them, and replaced the door frame, however will not fix the floor. We are now going on four months of Castle admitting it is their fault, but refusing to fix it. They have offered to make some alterations to the floor by adding a small riser to cover up the area. Basically they want to put a one inch high piece of wood and extend it out over my floor about 12 inches to cover the damage, and don�¢ï¿½ï¿½t think it would be an issue even though it will not match the rest of the room.

If you have an issue like my floor they send you to PAT, he is by far one of the rudest, most inconsiderate people I have ever dealt with. over two months of telephone calls and emails he only responded to me twice, once to set up a telephone conference call, in which he failed to keep, never bothered to contact me and let me know, and when I contact Castle a little while later was told he was not scheduled to be in that day! When I finally had contact with Pat it is just sad, he flat out said things like �¢ï¿½ï¿½I don�¢ï¿½ï¿½t check my messages and read my email�¢ï¿½ï¿½, yet he is responsible for handling damage claims. Pat seems to only want to brag about Castle, tell the customer they are wrong, claim to handle problems, but really just give a lot of lip service and run around. Pat makes going to the DMV and the Dentist in the same day seem like a treat!

My issues are still not resulted and we are approaching five months.

THERE IS LITTLE TO NO CUSTOMER SERVICE and SATIFACTION from CASTLE.

When asked about windows I tell everyone, contact anyone but Castle!

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We were expecting to get an estimate for windows from Castle. And what we got was two hours of the guy using terms like "brain dead" or stupid about people who didn't sign a check, repeating how Castle does only one call and don't bother calling back if we didn't give a check that night. He said we wouldn't get the same "discount" that he was offering at that time. They supposedly do too much business so it doesn't make sense for them.

The hard sell, fear tactic, approach is a real turn-off, unnecessary, and stupid in this day and age. If a company is so confident about their product and pricing then they wouldn't worry about giving an estimate, and certainly not worry about the customer researching their's or other companies.

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WOW, so glad I didn't fall for their nonsense. I had filled out a form on line for window replacement companies. About one second after I hit "send," a Castle phone rep called me to make an appointment. The salesman started out nice, but was at my house for 3+ hours too, ignored my repeated requests for him to wrap it up and leave, told me I needed to replace ALL the windows and doors in the house for "energy savings," quoted me an astronomical price, same thing as the above post says. My house is in a rural setting, I was there by myself, I told him I had to leave, and he complained he had driven over 2 hours to meet with me. I said "That is not my problem. You need to discuss that with your company's appointment setters, not with me." He got ruder and pushier toward the end. I finally walked out of my house, got in my vehicle, locked the doors, and called my son on my cell phone. Salesman came to my car window, knocked on it, and tried to wheedle me into spending another half hour with him and "this will be done." I said, "No, it is done now, and you had BETTER leave. Get off my property!" It was a horrible experience. I would never buy anything from them.

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They are the worst. Windows that break, poor installation. When you call they are rude, never keep an apointment and full of excusses. After they get your money they are useless. We just found mold from a leak from the window caulking that sucked, and of course they had more excuses than you can even make up. The goof they sent out to fix could not even see the caulking was loose and not even sealed. They present themselves as if they make the windows, instead you find out they only install, and they sub that out to incompanent and unprofessional people. They need a class action law suit against them for the mis representation, poor workmanship, inconsiderate repair people as well as the rude people in the office. If you dont belive me just examine one of thier jobs and talk to someone who had the misfortune of using them. They and thier windows suck.

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I loved my windows. This is the only company that passes on the guarantee. I have since sold my house and the new buyer just loves the windows also. I had to have a couple replaced because air got in between the panes and they took care of it quickly. NO QUESTIONS ASKED!! Very easy to take care. We had other company's come out and do estimates and this company was the nicest. The windows are made to order and not just a standard size that they fit in the frame. Great Company.

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I have had Castle windows for about 10 years now. I had every window in my house replaced by them and I couldn't be more please. They have had to come out and replace 2 of them because air got in between the windows and I've never had a problem. They replace them with no question's ask. I shopped around when we were going to replace the windows and other places were totally out of the question. Castle gave me a fair price and I love the windows. I am now selling my house and the guarantee is transferable, no other company will give you that and that means a lot when you go to sell a house. So happy that I went with Castle. Always very pleasant to talk to when I call for service too.

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Let me tell you all something. Castle Windows is by far, the very worst window company out there. They are way overpriced, have shoddy windows and all of their employees are rude. I have lived in many houses with these same types of windows and NONE of them have given me the trouble that Castle windows has. From the very first day of installing roughly 20 windows, I had nothing but problems. They don't meet at the locking mechanism and can't be closed until you call Castle and they send one of their guys down by appt. only. My daughter's room was ice cold last night so I had to crank up the heat to keep her warm because I COULDN'T CLOSE THE WINDOW!!! When I called them they graciously offered to give me an appt. a week from now.

BE AWARE...DO NOT PURCHASE ANYTHING FROM CASTLE...YOU WILL LIVE TO REGRET IT!!!!

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Well I just gave Castle a deposit, my experience with the salesmen was pleasent. When I told him I was going to think about it the price dropped considerably. I've not had them installed as of yet so I hope the rest goes smoothly. In general it was still more then I thought, originally I was going with the 200.00 a window thing until shown the difference. maybe its true I don't know. Hoping for the best.

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Good for you! I spoke with my father today and he told me that he purchased 5 windows from Castle. (It�¢ï¿½ï¿½s been two weeks, can�¢ï¿½ï¿½t cancel now). I have always told my parents when they make a large purchase to call my sister or me to check on the company through the BBB, or reviews from consumers. Well! Was I surprised to find 7 out of 10 reviews were negative, my father stated he had agreed to the contract of the 5 windows for 3000.00, and with 1500.00 down,(too much for five windows), however I told him about all of the reviews, and hope for the best. He said when they come out next week, h e will ensure that they install the windows properly, by testing every nick & cranny & make sure u get the windows you ordered (bait & switch) b/4 writing the final check. He will make sure no damage occurred anywhere they would NOT get their final 1500.00. Thanks to all that took the time to do a review; it will help other people too not make the same mistake. I will keep everyone posted on the installation.

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I had a very nice Castle salesman in my home this evening. I told him that I had already talked to some other people and asked for the short version of his spiel, which he gave me. He measured my windows, showed me his product and gave me a price--and then a lower price if I'd sign then. When I said I was talking to salesmen from some other companies as well, he thanked me for my time and left. No hard sell, very courteous throughout. I still don't know who I'll end up getting my windows with, but I'll definitely consider Castle.

As for the price, you get what you pay for. And it's surprising how expensive "cheap" windows can be.

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i just went through a simalar experience and actually put down $1300 on a $4000 job with castle (the salesman would not leave with out a check i asked him several times to leave and got the same scam of calling boss to knock of $. I called a local co and am getting a better window for 1/3 less same lifetime warrenty on parts and 2 years labor. when i called castle to cancle i was beratged by the rep and told basically that i was a fraud and had given my word? i would not recomend them to any one , just my opinion .

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Castle Windows is an incredible company. I�m surprised that you had a problem.

Castle Windows Donates Windows to Habitat

http://www.prlog.org/10044851-castle-windows-inc-donates-35-000-worth-of-windows-products-to-habitat-for-humanity.html

Donates toys to Toys for Tots

http://www.24-7pressrelease.com/press-release/castle-windows-donates-truck-loads-of-toys-for-toys-for-tots-programs-129353.php

Gives windows to family in need

http://newstranscript.gmnews.com/news/2010-01-06/Front_Page/Family_trying_to_cope_with_loss_of_daughter.html

Focuses on Saving the Environment

http://www.24-7pressrelease.com/press-release/going-green-means-saving-green-132895.php

One of the largest in the country

http://www.paramuspost.com/article.php/20100108114725490

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I was going to write my own post on Castle Windows after my horrible experience with them on this past friday night. But, it was EXACTLY THE SAME, WORD FOR WORD, AS THIS POST. 10 windows 10 grand, 3 hours long, nasty salesman, quick call to the manager and the price drops 3grand, after 3 hours would not give me an estimate in writing, told me that i would sign with him then or not at all (Bully tactic obviously) ...I will make it my mission to tell other people about how horrible of a company they are. I felt uncomfortable in my own house, he was pushy rude and kept cutting me and my husband off mid sentence. Until, finally the paper he'd written all of my info and window sizes and prices on, he ripped up telling me that obviously i wouldn't need that b/c i wouldn't be calling him and then stated several statistics for "closing a deal" FINALLY I ASKED HIM TO LEAVE. I will make sure i tell everyone i ever know about this company and their horrible tactics. My fear for others would be people less informed and feeling pressured that sign on with them and are raped by their insane prices.

oh and i received another estimate the next day, from a very reputable company with a good standing Better Business Bureau account (unlike castle) and for the same 10 windows the price 4k. I'll continue to research and get more estimates before making an informed decision.....