Travel problems with US Airways

The airlines won't accept any emergency as an excuse for canceling an airline reservation. I brought an airline ticket for my son on 3/28/08 and he was assaulted on 4/4/07 three days before his flight; therefore, I canceled his flight on 4/6/07. The day before he was scheduled to fly from Phila to Orlandoo;therefore, someone probably was in his seat, so they didn't loose any money. My son was in the emergency on 4/4/07 and was unable to fly on 4/7/07. My son lost his job because of this emergency and I lost $245.30 for the ticket. A supervisor named Alethia (5W) was very rude; she just indicated that it is their policy to deduct $100 immediately and give you the balance of the ticket $145.00 which the passenger has 1 year to use. The ticket is not transferable and no extensions are given. She also said that no matter what I said they would not change their policy.All of the customer service representations were rude and wouldn't give me any consideration after sending all of the documentation to Travelocity where I booked the flight (letter from the doctor and hospital records)My son is still unable to travel because of a new job.My family and friends will never travel on US Airways or book with Travelocity. Dr. Townsend

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Oh please. So you bad mouth US Airways and Travelocity becuase they wouldn't refund the ticket or waive fees because of your "sob" story. While what happened to your son is awful, if US Airways went with every sob story they heard, they'd go bankrupt real quickly. Also, I have news for you, you are going to find that most other airlines out there are not so flexible as well. There is such a thing as travel insurance that covers emergencies.

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I have had a similar problem with U.S Airways. I had earlier booked a flight to SFO and cancelled it. Then when I attempted to use the remainder on another trip to SFO and called US Airways , the agent quoted me a high priced ticket (about 500$ --- and my previous ticket would save me about 200$ on it). When I mentioned that I saw web special on US Airways that mentioned a lower price, he claimed it was inaccurate and that if I could book a ticket online that was cheaper than what he offered, I could call back and use the cancellation refund.

Turns out it was bogus information --- Cancellation refunds can only be applied to non web-special prices. To get this information right, I had to call a lot of times and send an email to customer service.

Their customer service people need coaching badly. Inaccurate and hazy information gives customers a lot of headaches and anger.

Also their cancellation policy sucks!!!!

If the webspecial costs 315$ and offers you less time spent in airports and if a full priced ticket with cancellation included costs the same and gives you a longer wait time in airports --- which would you choose????

Wouldnt you rather say ...why cant you just plain tell me "You are not going to get your money"????Atleast I wouldnt waste time calling and getting mad.

I too will never use US Airways again --- and will advise everyone to not use it.