Philippine Airlines (aka PAL) - Philippine Airlines - double bills me

Posted on Saturday, March 22nd, 2008 at 6:45am CDT by a89ae4f9

Company: Philippine Airlines (aka PAL)

Location: Manila, Ph, Unknown, PH

Category: Other

I am appalled with PAL's customer service (or lack thereof). I purchased online tickets and found on a flight back to Manila that they had no record of my children's tickets (i.e. that I didn't pay their tickets). Of course I had to buy them considering it was Christmas Eve. So where were my confirmation documents? Well, I asked for them several times for at least a month and finally gave up after not receiving any response. I had some faith on their online system so I did not pursue it. After coming back to Canada I finally dug up my VISA receipts and other documentation and have requested a refund. Well, that was March 2. I'm not holding my breath. I'm not sure what my other alternatives are but I might have to eventually report fraud via VISA.


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