Ricoh - Ricoh digital camera nightmare

Posted on Wednesday, March 19th, 2008 at 11:14am CDT by f92b0846

Product: R4, R5 and R7

Company: Ricoh

Location: 6-14-6 Ginza Chuo-ku
Tokyo, 104-8155, JP


Category: Other

I have had nothing but problems with my Ricoh R-series camera's and will NEVER buy another one from them.

Their service is appaling.

The customer is definitely NOT king, never right and does not know how to handle the camera or take pictures...

Ricoh never makes mistakes(!), the products are flawless(!) and never fail to operate !!!!!

I am on my third (!) R-series camera and are appalled by the performance of the lens. The ONLY reason I bought this camera is the huge 7x optical zoom.

After frequent use I notice grinding sounds and before you know it the lens locks up. Mechanically. It protrudes/extends and then gets stuck, it can not go back. For my first camera they replaced the lens system, but since then it failed again...

There were also many problems.

For instance the inability to focus properly (many images close or far were way out of focus even though it indicated it was in focus when taking the picture).

The flash was mostly completely oversaturated washing out most pictures (way too bright).

It was impossible to use the flash when selecting macro. This would produce 90% pure white pictures...

I have had many emails to the Ricoh service center in Japan and always was told that I was at fault, I did not know how to use the camera. The nerve!

Furthermore they never admitted there was anything wrong with the camera, but a search on-line brought up many, many people with similar issues. Apparently no one knows how to use it!

Why is it then that Ricoh introduced a new camera every few months in '07 to replace the previous model? Apparently they knew something more... like that their camera's did have serious flaws.

Well... they still do, the mechanics of the lens system sucks (excuse the language), after each use it leaves a fine ground powder dust behind inside the camera from the plastic parts that constantly rub up against each other adn allow it to build up to 1) cause dust inside the lens, showing up on pictures, that can not be cleaned and 2) an inevitable mechanical brake down of the lens mechanical system that gets caught in too much build up debris.

I spend 3 times $350 per camera and have three pieces of junk laying around. No. They'll be in the trashcan soon...

1 Comment

da25dc8b, 2010-01-29, 05:01PM CST

I also have a Ricoh Caplio R5. It is the worse camera I've had. The main complaint is awful quality pictures except in sunshine. Focus is off and colour is not realistis. I have made many A-B comparison shots with my Panasonic and older Sony models and they consistently outclass the Ricoh by far. Support is non existant in America. I would like to send them the camera back without any request for a new one as I do not believe it would solve any problems as the camera simply stinks. It would not achieve anything except make me feel better to know they realize I would rather ditch the camera than to give it to my worst ennemy or simply garbage it without them knowing of their crappy product. The only reason I bought it in the first place was for the then big 7X zoom and the Panasonic wasn't out then. I should have waited as my daughter bought it a few months later and is perfectly satisfied with it.. I have had it "repaired" by Mack Cameras and of course no improvements as it cannot be improved. Ricoh might have a good name in copiers and I hear they make other decent models but for me I was burnt enough never to buy or suggest to anybody to buy a Ricoh again. I own a DSLR, a middle of the road Lumix FZ18 and a Sony and Panasonic Point & Shoot and I KNOW how to handle a camera. The camera is simply almost useless and all I want is an Address of somebody high enough at Ricoh so I can just simply send them the camera rather than quietly garbaging it. This is too much to ask as their support is non existant

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