CAPITOL ONE BIG RIP OFF

CAPITOL ONE RIPPED ME OFF AND RUINED MY CREDIT. I WAS A VICTUM OF HURRICANE RITA. I CALLED TO MAKE ARRANGEMENTS TO DEFER ONE PAYMENT(OTHER INSTITUTUINS WERE AUTOMATICALLY GIVING THREE MONTH DEFERRMENTS)

IT TOOK OVER THREE MONTHS FOR CAP.ONE TO HONOR THE DEFERMENT. IN THE MEANTIME

I GOT AS MANY AS 22 PHONE CALLS IN ONE AFTERNOON HARASING ME I. I HAD PROBLEMS WITH THE VEICLE SINCE DAY ONE (TRANSMISSION) I PAID MY PAYMENTS FOR 6 MEARS WITH TWO BEING LATE AND I PAYED A FINE FOR THOSE. AFTER 6 YEARS I OWED MORE THAN I HAD PAID FOR THE CAR, SO I MADE A VOLUNTARY REPO. (I AM 70 YEARS OLD0 I COULD NOT AFFORD THE PAYMENTS ANY LONGER. I HAVE BEEN HARRASSED. I KNOW THE CAR WAS SOLD AND THEY ARE STILL TRYING TO COLLECT FULL AMOUNT FROM ME. AREN'T TEY SUPPOSE DEDUCT WHAT THEY SOLD THE CAR FOR FROM MY BALANCE? I WILL NEVER DEAL WITH TE CROCKED COMPANY AGAIN.I HAD POSTED MANY COMPLAINTS ON THIS SITE 3 YEARS AGO AND I SEE CAP ONE IS STILL AT IT. WERE IS THE PROTECTION FOR THE CONSUMER?