Global Fitness Holdings membership scam

I went to Urban Active Fitness after work to discuss membership costs and tour the gym. I was told that if I

paid a $20 deposit I could try it for 3 days and if I did not wish to continue i could sign a cancellation form within those 3 days and would be refunded the $20.

I went back to the gym 2 days later to let them know that after thinking it through the membership was too expensive for me and I wished to cancel. I talked to a man behind the front desk and signed and dated my cancellation form, which he then signed as well. According to the Membership Agreement the gym must return any signed documents they had to me, which included my credit card information and membership agreement. The only way I would have these papers is if I had cancelled my membership.

Later I noticed on my credit card bill that I was charged $59.25 from the gym and was also never reimbursed the

$20. I called the corporate office that night and spoke with Josh

who told me to fax over a copy of the signed cancellation form. I

faxed the information over and when I called to confirm he had received my fax I spoke with Heather who told me they couldnt read the signature of the Urban Active Associate who signed my form. I was then told to fax over a written description of what that person

looked like. I also talked with Alex in the cancellation department

of the corp. office a few times trying to resolve this issue. I was

advised to possibly stop in the actual gym and see if they could recognize the signature.

I then called my credit card company to dispute the charges. While

talking with them I find out the gym charged another $59.25 to my

account.

I then stopped in Urban Active in Lyndhurst,OH to show them my cancellation form and see if they could help identify who signed it, with no luck. I was told they dont recognize the signature but that people come and go and it could be someone who doesnt work there anymore.

The next day I faxed over my written description to Alex of what I can

remember the guy looking like; a younger guy with brown hair of medium

build. (2 months have passed and I only spoke with him for a minute or

two, this was all I could remember) I then called to ensure my fax was received and was told by Alex that my description was forwarded to Jenna in Customer Service and there is no one at the gym that is close to my description and they can do nothing to honor my situation. I mentioned the cancellation/membership paperwork and credit card information that I was given back when I signed the cancellation form and the only way I would have these papers is if I

had cancelled and was told that information is no good.

I cancelled this trial in the time period they designated, I have all

paperwork showing this. I never received a key card needed to

participate in the gym. I have talked to various people at the corporate office and no one is even trying to help me. It was not my

responsibility to forward the original cancellation forms to corporate

and I do not know why they were never rec'd but that is the gyms fault

and I should not be penalized. All I am asking is for a credit to my account and for them to stop billing my card and they will not work with me at all, jjust keep telling me there is nothing they can do.. when i am showing them off the proof that I have cancelled and for them to say my description matches no one when it was so vague it had to match half the guys who work there!!!

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Just an FYI: you can file a fraud report from your bank. If you did not authorize those debits from your account, your bank will credit you and go after the company for the funds. It happened to me before and I got all of my money refunded. good luck

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Absolutely RIDICULOUS!!!

I keep getting charged for an account I have cancelled repeatedly and I only get vague replies from Jenna. I have asked for verification of cancelation but get no reply.

I am tired of being taken advantage of companies like this! My account is drafted monthly (3 memberships! in my family) and BOA won't stop the drafts after I requested this be done. Instead they want me to cancel my debit card and order a new one.

What a pain!!!! No more memberships EVER.

URBAN ACTIVE is a SCAM and should NOT be permitted to do business in any state.

I URGE all who read this to choose the YMCA instead. Just say NO to URBAN ACTIVE!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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I agree titally, they fell to tell you everything then paly stupid when needed to provide themselves with an excuse that it never happened. I have been trying to cancell for six months and yet have anybody accept the responsibility in helping. Its always stop by the gym so they can hard sell you again.