Complaint against Emirates

I need your help to redirect this mail to the proper Department of Emirates

Airlines and get me justice from Emirates Airlines.

My wife and 2 daughers are travelling by Emirates flight from Delhi to Lagos

vis Dudai.

Since the ticket of my wife and youngest daughter was booked as

Lagos/Mumbai/Lagos the eligibility for baggage is 40 kg as assured to us by

the travel agent and Emirates office here.

We changed the return ticket sector from Mumbai/Lagos to Delhi/Lagos and

our travel agent assured us the 40 kg allowanc ewould apply since it was a

ticket originating from Lagos.

At the airport my family was harassed by the Airport Supervisor of Emirates

Mr Rahul Lal and the staff Jaswinder Singh who did not allow them to carry

40 kg.

This forced them to pay extra baggage and alos leave behind stuff they

wanted to carry putting us through trauma.

I am surprised that a reputed Airlines like Emirates can behave in such a

shoddy manner misbehaving with women passengers and not allowing them their

eligibility under baggage rules.

Stringent action needs to be taken against the 2 officers and also reund

made to us of extra baggage charges paid and for loss of items we could not

carry.

Regards

Rakesh Sud

No 3 Ayinde House

No 2 Oju Oleben Close

Lagos

Nigeria.

Phone +234 1 7757418