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National Yellow Pages Online - National Yellow Pages Online - SCAMMING CUSTOMERS OVER THE PHONE
Posted on Friday, March 14th, 2008 at 11:41pm CDT by 33e657cb
Product: National online listing
Company: National Yellow Pages Online
Location: 43410 North Kilbourne Rd, Suite 183
RUSSELL, IL, 60075, US
Category: Unauthorized Charges
On March 13, 2008, I received a rude phone call from a representative named Gordie (phone: 866-270-6697 ext 601) demanding payment on an invoice. I asked him what he was referring to and he said that he was calling from National Yellow Pages. He needed a fax number and would fax the invoice. I told him that I had never received any invoice from National Yellow Pages and I didn't know what he was referring to.
After a long sigh, he said that I had purchased an ad in National Yellow Pages and it had been running since 02-14-08. I asked him if this was a joke. He became quite angry and said No, it was not a joke. I asked him to just cancel the order and I was certain there had not been such an order placed anyway. He continued in his rude manner, and informed me that this order could not be cancelled. So I told him to fax a copy of the invoice to me and to put a number of someone higher than him on there as I would need to get this straightened out.
I did receive the invoice via fax, with of course no number to contact any superior. But I question why I get a phone call one month from this alleged purchase with an extremely angry man on the other line. Why didnt I receive any notification prior to this phone call.
I remembered speaking with National Yellow Pages and found my notes from 02-14-08 when I spoke with a Valerie at National Yellow Pages and then a Shannon. On my note, I have Shannon's phone number ( 866-270-6697) and I have where he works in Quality Control. When I had orignally
spoken to Valerie (the one who made the cold phone call), she quoted me a price of $389.00 for a national listing ad and told me that she would mail out information for us to review prior to this purchase (after I asked her for information to review-it was not originally offered). I had already told her that we only have ONE location and we are local, so we didn't need to be included in the National Listing. However, she continued to talk to me about putting our business in the listing - so because she had told me that I could review documents prior to purchasing, I was ok with everything.
She then transferred me to Shannon in Quality Control. He talked about the listing and gave me a reference number. I did not authorize a purchase, though I did tell both Shannon & Valerie that I was authorized to make purchases for this business.
Today Gordie called back - he spoke with the owner of our company. He played back the recording of my conversation with Shannon. During the recording, Shannon's explanation of the fact that I was in fact authorizing a purchase was crystal clear the first time, which right off makes me truly believe that this tape has been tampered with. Because right after he says that, you hear me ask him to repeat himself. This is because I could not understand a word he said - he was WAY too quiet.
He does repeat himself and on the tape I say yes. I feel completely and utterly scammed. Because I was told that I would be able to review this information PRIOR to purchasing it. And I was lied to.
Interesting how the only recorded conversation is the one between myself & Shannon - but there is no record for when Valerie tells me, after I asked her, that she will send out documents to review before I have to make any decisions.
I checked the mail for weeks, and because I never received anything, I figured that the initial call was a scam and nothing would happen.
I am so disturbed by the whole ordeal, I don't know what to do. When I try to even look National Yellow Pages Online up on the internet, nothing even shows.
How can I trust this?
The owner has since paid for this listing by credit card over the phone with Gordie.
I think this is absurd. I know how businesses run. And when something like this happens, you write it off. Therefore, I am asking for a refund in full and I am contacting the Better Business Bureau. Something needs to be done to people who think that they can make cold phone calls and charge people's accounts.
The truth is...the more I think about what happened during this telephone call...the more I remember telling Shannon that I did NOT want to make a purchase at this time.....
I have NO doubt that my tape was edited so that it could make National Yellow Pages Online look "legitimate".