QVC Customer Service and Service not what it used o be

Previously when I've returned an item, it showed up on the order status within a day or so. Not this time. Now they are saying it could take 17 days to process. To be honest, I could have just returned it for a refund and ordered another one and received it faster. I had to return the item because it was defective. All they had to do was send me one that is not defective. 17 days?? Come on. Also, if you check your order status they do not update this on a daily basis. You can order something on the 20th of the month and on the 25th it will still show that you ordered it on the 20th with no further info on the status. I've been shopping with QVC for approx. 8 years and in the past year their service has just gone downhill. I'm looking into HSN.