Great Lakes Warranty Company won't pay claim

I bought a 2000 VW Beetle and purchased an extended warranty w/the vehicle. Recently my engine blew and I had my repair facility contact Great Lakes. They said they'd send out an independent inspector to check out the car. He/she said that a $20 radiator hose cause the engine to blow and that part wasn't covered, therefore they wouldn't pay for the engine. I couldn't believe it. These people are despicable and I'd really think twice before you purchase a warranty from this company. I've had other extended warranties and have had no problems. I hope this prevents other people from buying policies with this company. Learn from my mistake!

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I am also in the same boat as you. 2001 range rover srs light, cruise control and radio amp all went. cruise control is covered. told it was bodycontrol mod. AND OF COURSE thats not covered. Was told dealer should have sent it out to be repaired. I asked where? I am in Phila.Pa. Jack claims adj.said the only place he recommends is in Tennesse. Be happy to join class action suit.

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I'm currently in the same boat as everyone else that has done buisness with this company. I purchased a 2002 landrover and the head gasket blew, which clearly states on the warranty this is covered. Great lakes is telling me that they won't cover it because the reason it blew was because of a $20 part in the coolant line. I'm trying to send them a certified letter and they even refused to give me their address. I currently have been in contact with an attorney so for the guy that wanted a class action suit give me an e-mail.

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I bought 2003 Acura MDX and had a warranty from Great Lakes. I have 3 repairs to date, To-date my experience with these guys had been - They want to find ways on how to avoid paying for my repairs. When you call they DONT return the call based on the reapirs, Horrible customer service. I spoke to a guy named JD, If you ever want to understand or train someone on how you DONT want your customer service team to be.. He would be the guy I would refer to.

I would list to you all my experience concerning my transmission problem: I had my external cooler on my transmission burst which bursted my radiator which inturn had radiator fluid into my transmission. I had to replace my radiator and Transmission. According to Great Lakes warranty it was to be covered per their warranty but they did not cover it. I called these guys atleast 30+ times (Ofcourse talked to JD my favorite guy). He cannot make any decisions he did not want to admit, finally he directed me to his superior who explained they did not want to cover it - Here is their explanation " Since the cooler is located inside a radiator - It is considered Internal cooler" - He did not care to look at evern owners manual. I sent letters concerning the same.

It cost me more than $4K - I wish Great Lakes would Honor their Warranty

Frustrated,disappointed and feel deceived.

Regards

Babu

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Shixx, I just joined this club of no service from Great Lakes. They sent out an independent inspector and determined from viewing the engine that I had red-lined the car. Unreal, I was doing 70 MPH on the interstate and the engine blew and now I have a 2001 Porsche I used for 4 months and no engine and no warranty. I'm looking for anyone out there who also has had problems with this company and see if we can get a class action suit against. them.

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I am also having trouble with this warranty company. I took my car into a Goodyear Service Center and before any work was done the manager had an approval from Great Lakes stating what they would pay for and how much they would pay for parts and labor. The repairs were made and my car was ready in two days. My car sat at Goodyear for a week after the repairs were made, waiting for a payment from Great Lakes. I had to make an agreement with Goodyear to get my transportation to work back. They took my credit card info and agreed not to charge the repairs for 2 weeks - more than enough time to settle this claim. 4 weeks later no settlement for claim. I was charged for the repairs and no one from Great Lakes will return my calls. My next step is small claims court.

Krystal

Jacksonville, FL

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I too am having serious problems with Great Lakes Warranty Corporation. They have Better Business Bureau (BBB) complaints in Pennsylvania from other consumers. I bought their most expensive warranty, the so-called Platinum extended warranty (automobile service contract) for my 1999 Land Rover Range Rover (cost $3000). Purchased through independent agent Warranties4Wheels.com. Covered virtually everything, at least that was how it was written. Several months later car started losing radiator coolant. Took vehicle to my Land Rover dealer (excellent local reputation). Their techs determined heater core was leaking (one of the items specifically covered in the warranty). Filed my first ever claim with Great Lakes. Great Lakes sent an inspector and claimed the heater core was damaged by the dealer tech. This was nonsense since the heater was leaking before I took it in for repair. Cost me over $2000 to repair. Warranties 4 Wheels did not help at all; they claimed no responsibility for warranty. BBB seems unable to help (businesses pay BBB member fees). Next step: small claims court.