ECE - Educational Credential Evaluators, Inc.

I used ECE services to evaluate my grades and diploma and was extremaly disappointed. ECE was paid for a shabby, dishonest product, they have a lack of good faith and reluctance to provide courteous service.

!!!!!!Before contact their services, Please go to the Better Business Bureau - Wisconsin, first!

http://wisconsin.bbb.org

this company have 22 complaints IN THE LAST MONTH and a UNSATISFACTORY RECORD!!!

Comment On This

My experience was terrible I was studying an online program in the US and they needed an evaluation of my high school transcripts.I sent my transcripts to that address and ECE claims that they never received the letter that contained my transcripts. Now I have lost my 75 dollars fee.

Comment On This

If you want to really be heard, you need to forward your complaint to the Chair of NACES (NACES.org). Her name is Ms. Bedil (sbedil AT ierf.org )

NACES is an association of private foreign educational credential evaluation services committed to formulating and maintaining ethical standards in the field of foreign educational evaluation.

Good Luck!

Comment On This

I used to feel the same way as you, and it took me years to realize I was wrong. I have shopped various educational credential evaluation services, and due to my continuing education over the years, have had numerous evaluations done based on my education. ECE is the ONLY place that attempts to be responsive about my concerns and questions. As I am now learning more about US education, I have to admit that ECE is one of the only places that actually knows what they're doing. It's really the main reason why everyone accepts their reports. I did not historically always agree with their reports, but that's because I was naive to think that a regular 3 year diploma after high school in another country should automatically be equal to a bachelor in the US, among other issues (I study in France and also some technical training with associations in England before coming to US). I also think they are sometimes not willing to recognize all of the schools in other countries that we would think are respectable, but now I know it's because they need very specific type of recognition from the country's government. Even when I questioned them saying "non credit" or "not recognized" about some of my education, they were always willing to discuss my case with my US schools and employers and in the end everything ended up ok. ECE reort is same quality as almost any NACES member, and customer service is actually more better than any other. And the only reason things tke a while sometimes is because they get so many applications. I went personally to the ECE when I was in the midwest, and I admit I came in very hot headed and like I knew everything, but my evaluator and the vice president at the time explain to me and I respect that. Other people I know went through ECE as well and some were upset but I know ECE knows more about evaluating education from around the world than anybody, even you or me. We can't be mad just because you don't get perfect easy result. Places like ECE are trying to put our education in context of the US, and for me that was hard, but I am not from the US. Now I understand better. I have seen training from ECE at US college last year, and I can probably explain to you what happened with your credentials and why. If I get more exposure and experience I may try to become NACES member and open my own credential evaluation company! Please help me practice! :)

With regard to bbb complaints, I have learned now after almost 20 years here that those don't mean anything. I can complain on bbb about any business and so long as I choose not to accept the business' explanation or proposed resolution, the complaint can remain unresolved. People that are just unhappy, whether they are in the right or wrong, can try to "use" bbb to tarnish your record. I complained about ECE 3 times a long time ago, and it took over seven years before I realize how wrong I was even though I thought different at the time. That is what happen sometimes to me with customers, I have a business here (just retail for now). "Unsatisfactory" don't mean nothing with the bbb. But I understand your feeling, but people need to be realistic and get more education about reality.

Comment On This

I absolutely agree with the respondent above. Presently I m going through a hellish experience with this company (Educational Credential Evaluators, ECE), ece.org and their Ms. flaming president, It is an absolutely unprofessional organization, with no business ethics. Their customer service is absolutely ridiculous, long-long - long waiting time, I contact the Better Business Bureau-Wisconsin, and yes! They have a lot of complaints (19+), was late for me, I will not get any refund back ($215).