Revo Customer Service

Glasses are backed by a 1 year warranty. These Chinese made 300 USD sunglasses broke. However sending them in to get repaired, results in no response, no phone calls back, long hold times on the phone without ever getting connected. My limit was 30 minutes. Basically they offer the same quality and service as any other 5 dollar Chinese made sun glasses. As of this writing it has been 2 weeks with no response.

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I am writing this letter as a long time Revo Sun Glass customer. I have owend serveral pairs of these glases over the years and have been very pleased and have recomended these glases to several of my friends. I have had wonderful luck with all of the pairs pryor to this last pair that I purchased the 3075 with the flexible frames and blue polorized lenses. The frames are fantastic, but the lenses have been antoher story. I have purchased two pairs of these glases in the past year and a half and have antoher issue with the lens (small scatches, chips, etc) I am an avid case to face wearer and take great care of my shades-I can't live without them. I now have another issue with the lens and would like Revo to sterp up to the plate and replace the lenses at no charge or the entire pair of glasses. I have purchased all of my glases for the past two years at the SunGlass Hut in Westshore Mall in Tampa Fl. The manager Jerry has encourged me to write this letter. Please contact me and let me know what Revo is willing to do to keep this valued customer happy. I thank you in advance. Douglas L.

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I recieved a letter from them stating that the broken glasses are not a defect and they would replace them for a reduced cost of $80.00 dollars! Let see, I open the glasses, they break, and it is not a defect?