JC Penney Sales Man Caught In Lie

My Partner and I have been searching high and low for that special diamond engagement ring..a friend of ours received a flyer in the mail from JC Penney in it was a advert for a huge jewelry sale..one of the rings offered in the sale was gorgeous..she called me and we rushed over to look at the ring..it was perfect..we had decided not to go with a traditional engagement ring..the prices are sky high on them $3000 and $4000..yet a diamond fashion ring can be bought for as little as $1500..this ring was originally $1500 on sale for $549.. a 1 carat ring (a one carat diamond engagement ring would sell for about $2000 depending on where you shop) with a unique shape to it. 21 round diamonds and a bunch of small banguettes..we fell in love..so on May 26th of this year we stopped by JC Penney armed with a never used Penneys charge card..and asked about the ring..and that's where the dance began..

I told the Sales guy we wanted that ring sized down to a 5 and a 2 year warranty..he told us he could size it down for a extra fee (bs the first ring sizing also the 1st cleaning are free)but for him to do that we would have to be charged an additional $25 fee which would be a seperate sale from the ring sale..and we would have to buy the lifetime warranty for $75 for us to get that offer, the $75 would also be a seperate charge (it wasn't a seperate charge when the Manager took over the sale)....when I began to argue he said the sizing would be free, but we would have to pay $100 for the warranty..I began poking holes in his statements then said "you mean to tell me you can't sell me this ring unless I pay $25 for the sizing and $75 for the warranty, even if I don't want the warranty", he outright refused to do the sale without the warranty he acted as if it was his choice not mine, when he saw I was getting angry he got flustered and got the Manager..she immediately told us the 1st sizing and cleaning was free which we knew, I had planned on getting the warranty, but not for $100 they usually charge $45 for a two year waranty, but he made me so mad I was about to walk out without the ring and the warranty..after talking with the Manager I agreed to buy the ring with free sizing she offered me the warranty for $30 it was suppose to be $45..then she said she would give me another 40% discount..we had caught that Guy in a lie and they both knew it..so I ended up paying $478.61 for a $549 which had been originally $1500..also she told us it would take 3 weeks to get the ring back since it wouldn't go out until Wed. the 28th..exactly one week later my Partner now wears that ring on her finger..The funny thing is once I started talking to the manager the sales Man disppeared..he tried to scam us out of another $100 and he got caught, we know it, he knows it and so did his Manager! The sad thing is the Manager gave that thief the commission!

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I guess I spoke too soon about my JC Penney experience..5 days after we sent my babys' new ring out to be sized they called and said it could not be done. So we returned to the store and asked if they had it in a size 7 if not we could order it and she would just wear it on her right hand..at first the salesman said yes, then he did an about face and said it could not be done..then the manager got involved and she said yes it could be done..they flip flopped back and forth between yes it could be ordered and no it couldn't be ordered..the final word on the ordering status was yes it could be ordered..then they said we would get free shipping, but their supplier said no we have to pay an additional $23 for shipping..$23 TO SHIP A RING?? aawww come on..even the Manager said that was too high they usually only charge $7..we asked them to ship it to the store instead of our house..and was told we would still have to pay $23 we said forget it..put the money back on the card..we later found my baby a beautiful diamond and sapphire ring at Kays...one hour later while on our way to Target I noticed a stone had fallen out of my beautiful ring..by then we were fed up I had only had it for a week and was already losing stones..so back we went armed with our receipt..they gave us no grief returned the money and apologized for the hassle we'd been put through..I went to Kays and also found a gorgeous diamond and sapphire ring it cost more then the other two rings, but at least they had the sizes we needed in stock!!

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We recently returned to JC Penney for their Valentines Day Sale my Birthday was the next day 1 month later our Best Friends Bday is due and my Babys Birthday is a month after that...so we decided to buy each other rings for our upcoming Birthdays..I couldn't decide between 3 different styles a 1/2 carat diamond..I already own 7 diamond rings and wanted something different so I looked at a gorgeous and I do mean gorgeous mystic fire and amethyst ring..my second choice was a heart shaped amethyst with tiny round diamonds surrounding it..I chose the mystic and amethyst ring the other ring was already gone..my baby had her sights set on a gorgeous diamond art ring which was very unusal looking..she had hers sent out to be sized..we also bought the lifetime warranties..I am wearing mine now..we left and went to Kays where our Friend locked eyes on a beautiful 3 stone blue saphire white gold ring..hers also had to be sized..both sales associates went above and beyond their duties in dealing with us..my problem is with the size issue..why are all rings in stock size 7's and some are 8's? I wear about a 6 or 6.5 and unless I want to wear rings on my right hand only I have to send my ring out to be resized..why not have rings in various sizes so we consumers can have a choice in the matter!!..btw that salesman is no longer working there..he must have tried his con one too many times!!