Gold's Gym customer service

I recently returned home to Texas for the summer, after living in Utah to attend college. I wanted to cancel my membership, so I called the gym I had a membership at and asked to have my account cancelled. They said that they couldn't cancel it there, but could give me the phone number for corporate headquarters, where, theoretically, I could cancel my account. When speaking to an employee at the corporate office, I asked what steps I would have to take to cancel my account. I was informed that there had to be a reason to cancel (such as moving- apparently just wanting to cancel a contract is not reason enough), and that if the reason was relocation, that I had to provide some kind of proof of relocation. This could be in the form of a lease agreement, a utility bill, a check stubb, or forwarded mail. My mail is not being forwarded to me, I am living in my parents' house, and therefore my name is not on the utility bill, nor do we have a lease agreement. I am currently employed as a private nanny, and recieve private checks. Thus I have no check stubb. When I explained my situation to the employee, I was informed that there was no other way for me to prove my relocation (they don't accept bank statements). When I replied that I needed to cancel, or I would have to pay for the next two years until the contract expired, she listed off (again) what proof of relocation they accepted, and said there was nothing else I could do. I asked to be transferred to a supervisor. I was informed that she was in a meeting, and was likely to be so all day. I asked if there was anyone I could speak to, in person, who was in some kind of management position. The answer was no, they were all in meetings. When I asked if they would be available tomorrow, and at what time, the answer was no. They offered to transfer me to the voicemail of the supervisor, although when she will listen to it and respond is beyond me, since apparently she is in meetings during all business hours. I left the message, but I would be shocked if my call were returned. Needless to say, the customer service was terrible, their business practices were poor and unethical, and I would never recommend them.

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Thank you for posting ! I have been having such difficulty with the unethical Gold's Gym (Racine) in Wilmington, NC. First the manager who signed me up told me there would be no automatic withdrawals from my account each month , and there was no early contract cancellation fee.I came to learn that is NOT the Case you have to have a credit card to pay each month and 200.00 to get out of the contract, even if your just not satisfied with the filthy conditions and snotty service from the majority of the staff!!! Dont worry about it, I was told. ??! Then I signed up for the personal training paid by credit card , I had to cancel early and thought all i was to pay was 100.00. Not the case! You also lose all the training sessions you had paid for too!!! I have 10 left at 25.00 a session!!! Its an unwritten company policy from Pro fitness.WTFREAK? not on the contract at all.. ! Stay way from Golds gym and Pro fitness!!!Please for your own good~ anyone reading this!!

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I think they are criminal.

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I agree with you.

I am very upset with them. Their business practices were poor. They always rip us me, and keep billing me even I cancelled!!!! Thier cancellation step is just made for giving customer a hard time so they can correct monthly fee during a process of cancellation. They are not good to customer, but gready for MONEY. They threaten customer that they will give it to collect agency and eventually mess up our credit record. GOLDs GYM is such a scam artist.

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I have been trying to cancel my membership for the past 2 months and they have been giving me the run around. There is no customer service to contact and I am not sure how to stop them from charging my credit card. This really sucks and I don't recommend Golds gym to anyone.

Shaun M

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Is anyone trying to file a class action on this Gym, how is it possible that they can get away scamming people like this all the time. I believe that there will be many even thousands that will love to see this gym go down. Terrible practices...ruining people's credit, I have never joint this gym but members of my family had and they only got trouble.