Double talk from LetsTalk.com

I contacted LetsTalk.com to return my cell phone for exchange on Friday, May 30, 2008 at about 11:15AM (PDT). I indicated that I needed it exchanged right away and authorized a cross-ship guarantee with my credit card so they could process the exchange that day. They took my order for a different model replacement phone with a $99.99 premium, which I approved. They an RMA with return instructions immediately (over the phone) and confirmed it within the hour. I sent the phone to be exchanged back to them via Priority Mail that same day. When I saw no order or shipping activity on the replacement phone by days end, I contacted them Saturday morning (May 31). I was told the order for the replacement was sitting on a supervisors desk and couldn’t be processed until Monday They did say they would issue a complimentary upgrade to overnight shipping for the mix-up delay. They received my return phone on Monday morning. I contacted them for shipment status on the replacement and was told it would go out that day. When it did not ship that day I contacted them again and was told they did not ship the replacement phone because it was now $212. I explained the situation and they said they would `Take care of it’. I have called back daily and there is still no progress. No phone, never a return call and hours long hold times when I call them.

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I have the same issue with LetsTalk. The customer service representative since to not be responsive to issue. I order a phone base on a promotion that they had. I order the phone over the phone and the sales person take down the order. However, the sales person does not do the order correctly and therefore I am not qualify for the promotion. When I call the customer "NO" service, I got the run around. They keep transferring me to a suedo supervisor number, but always get the voicemail. When I get the extension of the customer service rep, the extension goes directly to a voicemail that was not setup. LetsTalk is a crook. They take your order and if you have any issue, good luck getting it resolve. Please pass the word.

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I also had a horrible experience with LetsTalk. They did not tell me but they port your number over before they ship your phone. Trying to return a phone was very difficult. Custmer service is virtually non-existent. Just a bad company to do business with.