Best Buy

BEST BUY, MY FOOT

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> Best Buy has some bad policies....

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> Normally, I would not share this with others, However, since this

could happen to you or your friends , I decided to share it. If you

purchase something from, Wal-Mart, Sam's Club, JC Penny, Sears etc., and

you return the item with the receipt, they will give you your money

back if you paid cash, or credit your account if paid by plastic.

>

> Well, I purchased a GPS for my car, a Tom XL.S from "Best Buy".

They have a policy that it must be returned within 14 days for a ref und.

So, after 4 days I returned it in the original box with all the items

in the box, with paper work and cords all wrapped in the plastic just

as I received it, including the receipt.

>

> I explained to the lady at the return desk I did like the way it

could not find store names. The lady at the refund desk said there is a

15% restock fee for items returned. I said no one told me that and I

asked how much would that be. She said it goes by the price of the

item and it will be $45.00 for you. I said, all you're going to do is

walk over and place it back on the shelf then charge me $45.00 of my money

for restocking!! She said that's the store policy. I said if more

people were aware of this policy they would not buy anything here! If I

bought a $2000.00 computer or TV and ret urned it, I would be charged

$300.00 for a restock fee!! She said yes, 15%.

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>&am p;nbs p; I said OK, just give me my money minus the restock fee. She said

that since the item is over $200.00 she can't give me my money back!!!

Corporate has to and they will mail you a check in 7 to ten days.!! I

said "WHAT?!" It's my money!! I paid in cash! I want to buy a

different brand and now I have to wait 7 to 10 days. She said well, our

policy is on the back of your receipt.

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> I said, do you read the front or back of your receipt? She said

well, the front! I said so do I and I want to talk to the Manager!

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> So the manager came over and I explained everything to him. He

said, well sir, they should have told you about the policy when you got

the item. I said, no one has ever told me about the check refund or

restock fee whenever I bought items, from computers to TVs, from Best

Buy. The only thing t hey ev er discussed was the worthless extended

warranty program. He said, well, I can give you the corporate phone number.

>

> I called corporate. The guy said, well, I'm not supposed to do

this, but I can give you a $45.00 gift card and you can use it at Best

Buy. I told him if I bought something and returned it, you would charge

me a restock fee on the item and then send me a check for the remaining

$38. You can keep your gift card, I'm never shopping in Best Buy ever

again and, if I would have been smart, I would have charged the whole

thing on my credit card! Then I would have canceled the transaction.

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> I would have gotten all my money back including your stupid fees!

He didn't say a word!

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> I informed him that I was going to e-mail my friends and give

them a heads up on this store's policy as they don't tell you about all

their little caveats. So please pass this on. It may save you or your

friends from having a bad experience shopping at Best Buy.

>

> From the Best Buy web page:

> Restocking Fee

> A 15% restocking fee will be charged on opened notebook

computers, projectors, camcorders, digital cameras, radar detectors,

GPS/navigation and in-car video systems. A 25% restocking fee will be charged on

special order products, including appliances. These fees apply unless

the item is defective or damaged, you receive the wrong item, or the fee

is prohibited by law.