My M&Ms

I place an order for personalized M&Ms in early June. The order arrived with my daughter-in-law's name spelled incorrectly. I contacted M&Ms and and they said I made the mistake. Not. Well after all was said (!) and done they agreed to credit my account and I would just pay shipping and handling on the next corrected order (this is once the charge showed up on my visa account.) I put my order in today and they told me a completely different story. "you made the mistake, there is no way we could have done it" And now they totally changed their story and I will get a credit supposedly in 1 to 2 billing cycles. So in the meantime I am out $116 for about 250 m&m's. The supervisor Meagan told me I was making out on this...I asked her what I'm supposed to do with misspelled M&M's?She told me I can eat them! Oh Yay! 21oz of M&M's for $45. I've never been spoken to so rudely. If my daughter didn't want these for their wedding reception I would of told them to shove them. Beware dealing with MYM&Ms!

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Not worth it, Don't place the order - Bad QUALITY and WORSE Customer Service.

I have never posted a positive or negative response for anything before, but I am so disappointed with my personalized M&M order that I feel compelled to respond.

My M&M's were chipped and the print was blotchy and falling off, much like Dennis Judd's post. I called M&M to request a refund, they agreed, but then posted another debit to my account rather than a credit. I again, called to have this rectified at which point they asked me to fax them a copy of my bank statement showing the two debits. WHAT? In this day and age!?! I am very uncomfortable with releasing my bank statement, which by the way, I don't even have; I roll paperless. So, by the time I black out all the information that is none of M&M's business, from a computer screen printout, there won't be much left to show/prove anything. Any 10 year old could create what I probably will eventually provide them (still waiting on the call back from the M&M customer service supervisor). And why should I have to send M&M something..it was their mistake, don't they have a record of their transactions?

So tired of customer service issues...

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I ordered M&M's for the wedding favors for my August 8th wedding. They were due to arrive by July 31. I called to check on my order and the customer service rep said everything was on schedule. They did not arrive on July 31 (a Saturday). I spent 40 minutes on hold on the 30th, then was disconnected. On Monday I had to call about 15 times, before being put on hold for another 35 minutes. When I finally spoke with someone, I was told that my order was not processed due to a computer update glitch. I was told my order would be pushed through and sent to me by Friday, August 7th, the day before my wedding. I got a call on Tuesday reassuring me that the order was being processed, and the M&Ms would arrive in a day or 2! Well, on Friday Aug 7th, I got a call from a very apologetic customer service agent telling me that my order would not be arriving before my wedding! Needless to say, I was very upset and disappointed, and I felt like I was lied to throughout the last 2 weeks. All of these people are telling me that my order is being processed and due to ship on-time, and then 24 hours before my wedding they decided to tell me that they were just too busy to process my order.

Their offer to resolve the issue was to give me 50% off my next order!! No thank you! OR: send out my current order (my wedding colors with the wedding date stamped on them) for free.

I figured that I could send them out with the thank you cards. Well, it's August 19th and I am STILL WAITING for the order to arrive, and I am STILL ON HOLD.

I am not happy with M&Ms and their business plan or their "solutions" to their mistakes. They should be calling me, not me sitting on hold. They should have RUSHED my order and sent it over-night. Then they would be stellar. So frustrating and upsetting.

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One more disaster! They said they'd reship my order overnight for Saturday delivery so I could have them in time for Valentine's Day (2/14/09). I confirmed with them Friday that it was on the way. I waited all Saturday but nothing came. When they re-opened on Monday, I called them to learn they shipped it to my billing address, not the shipping address that I had given them. The billing and shipping address are a 1000 miles apart. There's no way I'll be able to pick up that delivery.

The representative said she'd call me back to confirm if a call tag was issued and to let me know when I could expect delivery for the FOURTH time. I'm not holding my breath. It's already been two hours and no word from them.

Please I BEG YOU! DO NOT TRUST THIS COMPANY. YOU WILL REGRET IT.

Use another personalization company for your M&Ms. You will save yourself weeks of grief.

P.S. if you want a credit, they put it on slow order....meaning it'll take over 30 days to get it. So BE FAIR WARNED!

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I'm having a major problem with them too! But instead of typos, I can't even get them to deliver them or deliver on their promises.

I placed my custom order on Feb. 7th and they confirmed delivery by Feb. 10th. Which I think is more than fair since I'm paying $13.95 for shipping alone on only 21 oz of m&ms.

On Monday, I received an e-mail confirmation that the product was ready to ship, however no tracking number was included in my summary. On Tuesday, I became skeptical that it would arrive, so I called the customer service hotline. After speaking with a representative, she discovered that a tracking code was never issued and that FedEx did not have my delivery.

So she explained that she could cancel my order and put in a new order for delivery this Friday (2/13/09). What concerned me was that I never received an updated e-mail confirming delivery with a new order or tracking number.

So I called them again, today. Of course, not to my surprise, the order has not even been created yet. In fact, it's not scheduled to deliver until 2/18/09!!!!! Can you believe that? I wanted these for Valentine's Day. Why should my order go to the back of the line when I put it in over a week ago and they messed it up?!

So David, the rep. today, said I should call back again at 4pm to confirm that they did indeed create a priority printing on my order so that it could possibly be shipped for tomorrow.

If you want to find a better way to spend $50 and avoid hassle...do yourself a favor, avoid this company.

They don't keep their word nor care that they screwed up the first or second time!