Rainsoft - Home Depot Free Water Test

Last night we had the free water test from Home Depot - Rainsoft. We thought it was going to be 45 minutes tops from what the woman told us in the store and then get a $20 gift card to HD.

The guy Don Donahue rambled on for an hour and a half before we said ok, enough. Tell us the price and get out. Then he had a hissy fit. He started packing up his suitcase of chemicals loudly and then told us that we should be more professional. I told him that he shouldn't waste people's time.

DO NOT LET THESE PEOPLE INTO YOUR HOUSE!!! YOU WILL REGRET IT.

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This last weekend, I had a Tech in Columbus, Ohio come in and test my water.

He was here doing the test for about 30 minutes, he was a few minutes early and we discussed options on how to address my water. After we were done, he handed me the Home Depot gift card and left. Total time in my house was about 38 minutes. I didn't commit to purchasing anything.

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The salesperson was ok but everytime we said no he had to call his manager and come up with a different reason for us to buy it. When I ask him how much the total cost would be if you add up the monthly payment he stated "no one has ever ask me that" of course the 5,000 system cost over 8,000 when you add up the payments. To top it off then he gave me the phone to talk to to his manager and we fussed about why I was not going to buy it.

Home Depot stated "we are not going to try to sell anything just test the water"

YEA RIGHT!!!!!!!!

I guess they forget to tell the salesman who can to my house and stayed for the last 2 hours.

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My rep seemed a little shady, but did his demo, and promptly left once we clearly stated we weren't currently interested.

He left a voucher for us to mail to RainSoft here in Grand Prairie, TX to receive our Home Depot gift card, and within four days of mailing it I received the card and went ahead and used it (and yes, it actually did work).

I was nervous at first, but in the end, everything panned out as promised.

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Yes, the Rainsoft guy was totally unprofessional. I just had a session with him. Not only was he late, he refused to gave us the $20 gift card because my wife had to leave during the presentation.

This is a shame to the good name of Home Depot.

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That's hallarious..I just had an experience with a rep too. Home Depot seems like too good a store to be tarnishing its image with these shady Rainsoft sales. Our lady went on and on for over an hour before I left and went to pick my son up from practice. While I was gone, she finished but would not tell my wife the price of the system, give a brochure, or a card because she said, "this is a joint decision and your husband needs to be here." I guess they expect you to throw down $5 or $7 grand on the kitchen counter when they're finished..what the hell?

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I can tell you that this business is just like any other sales jobs. There are good sales people out there and there are bad ones. Call your local Better Business Bureau and check out the local RainSoft office before making a decision. Our local office is outstanding and their customer satisfaction rating is unmatched. Good luck to you.

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Thanks. That is what I figured when I reluctantly made the appointment. Where do I call to cancel?

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Had the same experience. These guys are jerks...it wouldn't matter if they had an excellent product at a fair price because they are total con jobs and I REFUSE to ever do business with people like this. Home Depot should be ashamed of themselves for allowing these guys in their stores. I thought I was the first or something but apparently, this has been going on for some time across the USA.