c8a9fefb, 2008-08-27, 11:52AM CDT

Thanks. That is what I figured when I reluctantly made the appointment. Where do I call to cancel?

edf10792, 2008-09-05, 01:04PM CDT

We got the same call form Home Depot, we were offered aa free gas card for 100.00 dollars or a 20 gift card at home depot. We asked for the 100 dollar gas card and saked " are there any rules or is this a scam" We were told that we would recive 100 dollars in free gas no mater if we got the water system or not" We went through alsomst 2 hours of the "sales pitch" and in the end was given a price that we could have purchsed two system forr that price. We told him no and he gave us the card to send in for free gas. I sent the card out the same day. The next week or so I recived in the mail a nother card to send out or web site. The scam is you buy the gas and then for every 100 dollars you spend we send you a 25 dollar gas card, and you have to pay a 5 dollar fee to them and get it back when you compleate the program. This is a total scam, sham on home depot. This has me so mad I will not go to that store. I will go to Lowells from now on and if any one asked me about rain soft I would let them know they are a scam operation also. I will file a complant with the State att office.

252d7fab, 2009-01-03, 03:10PM CST

HOME DEPOT approached Rainsoft about 7 years ago now because they have the only TRUE lifetime warranty on all parts including electrical for as long as you own it. PERIOD.

Ive had cleaner ,healthier water for myself and my family for over 10 years now and we have moved and wouldn`t leave home without it.

I spent 4860.00 on my water then and have reaped every penny back in healthy benefits. It`s now almost doubled in price just like everything else. Some people have no idea what clean water is.

ALL of you people here are BUMBLING IDIOTS to complain about the water and how bad it really is and then be too damn CHEAP to do anything about it.

I would have hated to be Don Donahue in your house of rudeness,,you were the unprofessional ones "tell us the price and get out" typical for cheap skates who only wanted the little 20.00 gift card that you invited them out to give you.I would feel pretty "salty" if I were you.You didnt even let the poor guy do his job.

823004db, 2009-02-11, 08:34PM CST

Yes, the Rainsoft guy was totally unprofessional. I just had a session with him. Not only was he late, he refused to gave us the $20 gift card because my wife had to leave during the presentation.

This is a shame to the good name of Home Depot.

5cdc443d, 2009-02-20, 12:37PM CST

Just cancel at the door! Do NOT let them into the door. I tell you this because I am a ex-"water tester"/salesman.

6efcc881, 2009-10-08, 04:13PM CDT

This last weekend, I had a Tech in Columbus, Ohio come in and test my water.

He was here doing the test for about 30 minutes, he was a few minutes early and we discussed options on how to address my water. After we were done, he handed me the Home Depot gift card and left. Total time in my house was about 38 minutes. I didn't commit to purchasing anything.

e6a62ef4, 2010-03-29, 11:51AM CDT

I was about to call Home Depot to have my water tested when I found this site and comments. Two years ago a rep from Home Depot came to my home to test our water to see if our water softener was working. (We were signed up for this free test when we were last in the store.) The rep tested the water & explained all he was doing. Turned out our water softener was working just fine. He left. Since he was straight forward and honest, in fact helpful, we thought to ask for this service again because our plumber wants us to replace our water softener saying it's not working because he can tell just from looking at the water coming out our sink faucet. I doubt that & think he just wants to make some money. i.e. he's not being honest. He also said we should replace a toilet soon but there's nothing wrong with it.

39ca20be, 2010-09-21, 10:28AM CDT

Yes, I will most likely start patronizing Lowes after Home Depot basically lied to us about the nature of the water test. We were approached, unsolicited, by a Home Depot employee while shopping for ceiling fans. He said there was no catch and the water test would be quick. It was not made clear at the time that this was a Rainsoft rep would be performing the test. We knew there would be some kind of sales pitch, but we thought it would be an interesting test. The Rainsoft sales guy did his test, then proceeded to sell us hard on the system. After 45 minutes, I finally had to ask "how much is this", which took him another 5 minutes to get to that. They try to throw in for "free" a myriad of cleaning products and soaps, which is of course factored in to the $7000+ cost that was quoted to us for the rainsoft system. The sales guy finally left the house over an hour later after he started the test, in a child-like tizzy saying something to the effect "it's a bummer when you do these tests and people don't buy the system." It's a bummer that he wasted my family's time for over an hour.

Home Depot was being secretive on purpose when they scheduled us for the water test. They don't want you researching Rainsoft before the salesman arrives. Their MO is to pressure you into something before you can do independent research, then quickly schedule an installation the next day before you can change your mind.

Rainsoft Sales Rep was Scott Morgan, in the Dallas Ft. Worth Metroplex. I suggest you do business with another company.

9672ed8d, 2012-08-16, 07:08PM CDT

Good lord, you people sound so pathetic. If you people are stupid enough

to believe there's no sales pitch attached to this you deserve it. These people are just trying to make money like the rest of us, obviously home depot makes enough money off Rainsoft to not care what you people think. We all complain about the water quality are you just too cheap to do anything about it? If you dont want the product just say no like a normal person. Its a wonderful product if you actually give it a chance.

eb23401d, 2013-03-22, 04:38PM CDT

I know this post is old, but it was one of the first to pop up when I searched home depot water test....

So I thought I'd comment for any future searchers.

I spoke with these folks on the phone 4 times now and they've been nothing but cordial and informative. I had my test scheduled for today, then I read these reviews and got a little nervous. So I called them back and told them the truth and that I wanted to cancel my test.

the rep said she was frustrated that there are poor reviews like this, and most of them are from another division/ or company. She informed me that they background check all their testers, and that they will not be rude if we don't buy anything. I said I wood rather not. She said ok and that was it.

Though I have nothing to say for the test itself, the phone reps were very very professional, and definitely not pushy.

FYI.

I am in southern California.

3b4vqlksfhgsd, 2013-05-15, 03:57PM CDT

Nightmare sales call. Not a complaint but my opinion. Something funny to share.

Should a person take your family's 3 hours till late in the night, children being late for school the next day because they won't leave easily, and you finally having to ask for them to leave in all accounts being a disrespect of your home and time? And yet they still won't leave without trying to establish you are somehow foolish for what you think? Maybe we do that from time to time in our own families, but this was beyond a sales call. Is this how sales works? You may say I asked for this in return for a small, "no obligation," water quality test and gift card. You may say it is obvious, but many of us find people who try to do this to us, especially when buying a car. Here it is about water treatment and falling for this twice not realizing it was the same company at first. Here they fun story begins (and it happened the almost the same way, the first time, a year back). . .

The recruiters who call back with your water quality result do not provide much information other than that you need treatment and that your water is quite hard. No results of lead, chlorine, etc. are provided other than a visit from a representative to further provide tests with no obligation to purchase a system. A complete disconnect from the door to door reps that leaves us feeling as if we are led into a trap nonetheless since they sign you up without regard that the sales rep is working hard for his efforts against their own commission perhaps.

Next, we find the sales representative visit providing a non-statistical result of our water quality. They will defend their test, but in reality, these aren't trained lab technicians and will not provide results of ppm of various compounds. They provide visual representations of marketable water quality differences between their system and your tap. They build a case of why a treatment system is necessary over providing any comparable University research level test.

Moving forward, avoiding any cost differential, they pose any proposed studies and cost evaluations of various households. They further offer to take the cost of your cleaning products away for 3 years with their branded "botanical, biodegradable" products thus later trying to show how it "would" save you money since you are only moving the money from your regular expenses to a committed, contracted amount per month which also is "magically" discounted from open purchasers by 20%. In addition, your concerns over effects on the environment are taken away as well. Costs of replacement filters, salt (and any health effects therefrom) or potassium, etc., are conveniently left out until you have a concern over it.

After that, they make a final case to relate you should have no reason not to purchase a system based on cost, water quality needs, beneficial research notes that could be slightly unrelated to their system. In addition, staying so long, scaring our children into believing they cannot really drink their household water (which they could also use as a case against not purchasing), to making you aware of any shortcomings in your ideals, thoughts, financial considerations, commitments, etc., they further mention top companies that use them. I dare say I don't believe a "so-and-so" company's engineers sat around researching water quality over sales people finding discounts and HR saying how they could save costs if they got a good bid to share their logo. I am unaware of that, but you may find it otherwise.

My last, and greatest issue found, is that when made aware that our decision not to purchase would result in a sales effort to find out where they may have been a failure at something they explained. They ask, "I must have failed somewhere. I cannot believe you would find anything not worthy of your dollar. I am saving you money, showing you good research, helping your health, etc., . . . Could you tell me what I wasn't able to clear up for my next family. Maybe I can do a better job." You then say what your concern is. Immediately the battle begins on how you must not realize that they covered that and it shouldn't be of concern at all. If you question their scientific methodology, they become offended as honest, hard working sales people. When you relate you would like to balance hidden variables (which any person in a basic statistics class would know), you are taken down a road of not worrying so much, and so on.