Rainsoft - Home Depot Free Water Test

Last night we had the free water test from Home Depot - Rainsoft. We thought it was going to be 45 minutes tops from what the woman told us in the store and then get a $20 gift card to HD.

The guy Don Donahue rambled on for an hour and a half before we said ok, enough. Tell us the price and get out. Then he had a hissy fit. He started packing up his suitcase of chemicals loudly and then told us that we should be more professional. I told him that he shouldn't waste people's time.

DO NOT LET THESE PEOPLE INTO YOUR HOUSE!!! YOU WILL REGRET IT.

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We had the guy come in the other day, and I felt mislead. I thought I was getting an independent water test, not a sales pitch. I don't really mind that he was selling a product, except for the following:

He stained our counter with dye, slammed drawers and knocked items out, used our dishes without permission, and made us smear crisco on the window to show how clean the purified water will get the glass. Then he dumped a giant amount of water on the window and soaked it up with the entire roll of paper towels. He said he would pay us back the dollar the roll costs. After an hour we told him to hurry because we had an appointment in an hour. "It won't take me near that long" he said. 45 minutes later we basically had to kick him out.

Poor time management, poor respect for our belongings and house.

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Yes, I will most likely start patronizing Lowes after Home Depot basically lied to us about the nature of the water test. We were approached, unsolicited, by a Home Depot employee while shopping for ceiling fans. He said there was no catch and the water test would be quick. It was not made clear at the time that this was a Rainsoft rep would be performing the test. We knew there would be some kind of sales pitch, but we thought it would be an interesting test. The Rainsoft sales guy did his test, then proceeded to sell us hard on the system. After 45 minutes, I finally had to ask "how much is this", which took him another 5 minutes to get to that. They try to throw in for "free" a myriad of cleaning products and soaps, which is of course factored in to the $7000+ cost that was quoted to us for the rainsoft system. The sales guy finally left the house over an hour later after he started the test, in a child-like tizzy saying something to the effect "it's a bummer when you do these tests and people don't buy the system." It's a bummer that he wasted my family's time for over an hour.

Home Depot was being secretive on purpose when they scheduled us for the water test. They don't want you researching Rainsoft before the salesman arrives. Their MO is to pressure you into something before you can do independent research, then quickly schedule an installation the next day before you can change your mind.

Rainsoft Sales Rep was Scott Morgan, in the Dallas Ft. Worth Metroplex. I suggest you do business with another company.

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We had our water test done and were impressed with the Rep and how knowledgeable he was. We knew he was going to try to sell us something, but surprisingly enough, when he was done testing our water, he started to pack up and leave. The test showed that our water was fine, we have well water, it just showed the water had some hardness. We had that feeling any way because we had been experiencing dry skin. So wanting to correct the problem, we inquired about the system, purchased it, and are very happy with it. I was skeptical of course at first but was cool with knowing I didn't Have to commit to anything. After learning about the product, and using it, I am satisfied with it. I have three kids and can't risk them drinking water w all kinds of stuff in it.

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I was about to call Home Depot to have my water tested when I found this site and comments. Two years ago a rep from Home Depot came to my home to test our water to see if our water softener was working. (We were signed up for this free test when we were last in the store.) The rep tested the water & explained all he was doing. Turned out our water softener was working just fine. He left. Since he was straight forward and honest, in fact helpful, we thought to ask for this service again because our plumber wants us to replace our water softener saying it's not working because he can tell just from looking at the water coming out our sink faucet. I doubt that & think he just wants to make some money. i.e. he's not being honest. He also said we should replace a toilet soon but there's nothing wrong with it.

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Some sale person calls and claimed that I was the fourth runner up in a $500.00 Home Depot give away. He was not from Home Depot. It was a Rainsoft rep. He kept telling me that I was the fourth runner up in the drawing and finally he said I had won a $20.00 HD gift card and all I had to do was have my water tested. First of all in Florida the caller (by law) is required to tell you the true nature of the call within 30sec. I took him 3 min +. Secondly, I would not matter if you were the 1st or 100th runner up when the gift is the same your going to get the same thing, just get in line. He just used that to try and through me off balance. I told him I was not interested in a water softener. He stated it was not a water softener. I said I already had a filter system. He said it was not ready a filter system. Rainsoft only makes softener and filter systems. He also claimed he did not know what Rainsoft made. The guy was a liar the first moment he opened his mouth.

Home Depot has really messed up here and they gave out my phone. I'm going start shopping eleswhere first. Good by HD.

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This last weekend, I had a Tech in Columbus, Ohio come in and test my water.

He was here doing the test for about 30 minutes, he was a few minutes early and we discussed options on how to address my water. After we were done, he handed me the Home Depot gift card and left. Total time in my house was about 38 minutes. I didn't commit to purchasing anything.

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The salesperson was ok but everytime we said no he had to call his manager and come up with a different reason for us to buy it. When I ask him how much the total cost would be if you add up the monthly payment he stated "no one has ever ask me that" of course the 5,000 system cost over 8,000 when you add up the payments. To top it off then he gave me the phone to talk to to his manager and we fussed about why I was not going to buy it.

Home Depot stated "we are not going to try to sell anything just test the water"

YEA RIGHT!!!!!!!!

I guess they forget to tell the salesman who can to my house and stayed for the last 2 hours.

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My rep seemed a little shady, but did his demo, and promptly left once we clearly stated we weren't currently interested.

He left a voucher for us to mail to RainSoft here in Grand Prairie, TX to receive our Home Depot gift card, and within four days of mailing it I received the card and went ahead and used it (and yes, it actually did work).

I was nervous at first, but in the end, everything panned out as promised.

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Yes, the Rainsoft guy was totally unprofessional. I just had a session with him. Not only was he late, he refused to gave us the $20 gift card because my wife had to leave during the presentation.

This is a shame to the good name of Home Depot.

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That's hallarious..I just had an experience with a rep too. Home Depot seems like too good a store to be tarnishing its image with these shady Rainsoft sales. Our lady went on and on for over an hour before I left and went to pick my son up from practice. While I was gone, she finished but would not tell my wife the price of the system, give a brochure, or a card because she said, "this is a joint decision and your husband needs to be here." I guess they expect you to throw down $5 or $7 grand on the kitchen counter when they're finished..what the hell?

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I can tell you that this business is just like any other sales jobs. There are good sales people out there and there are bad ones. Call your local Better Business Bureau and check out the local RainSoft office before making a decision. Our local office is outstanding and their customer satisfaction rating is unmatched. Good luck to you.

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Thanks. That is what I figured when I reluctantly made the appointment. Where do I call to cancel?

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Had the same experience. These guys are jerks...it wouldn't matter if they had an excellent product at a fair price because they are total con jobs and I REFUSE to ever do business with people like this. Home Depot should be ashamed of themselves for allowing these guys in their stores. I thought I was the first or something but apparently, this has been going on for some time across the USA.